Q&A about PFA Senior Housing
1. What is PFA Senior Housing?
PFA Senior Housing includes senior-friendly housing, senior co-housing communities, and serviced senior housing with the option to purchase additional care services (Senior Housing Plus). Common to the three types of senior housing is that the settings are adapted to provide the best foundation for life in the 3rd age.
2. Who can sign up for PFA Senior Housing?
To sign up for a housing unit, you must be a PFA customer, meaning you must have savings or insurance with PFA Pension. You must also be registered as residing at the address of the housing you have been offered, and it is not possible to sign up children, etc., for this type of housing.
If you are no longer a PFA customer, you will no longer have the opportunity to be placed on a waiting or interest list for PFA’s housing. However, if you have already been assigned a housing unit, you can continue living in it even if you are no longer a PFA customer.
If you have a pension plan with PFA Pension via Letpension, you should contact your bank advisor to learn more about the possibility of obtaining preferential rights to PFA housing.
The conditions for being assigned housing are:
• You cannot be registered as having unpaid debts with RKI (Ribers Credit Information).
• You may not use the housing unit as a shared residence.
• Pets are not allowed*.
• Smoking is not permitted in the rented property.
• You may not rent out the housing unit, for example, via Airbnb.
• You must be able to take over occupancy of the property on the specified date and accept the standard rental terms and rent level.
• The PFA customer must register the allocated rented property as their official address.
• It is a requirement that the housing unit must be viewed in order to apply.
*An exception may be made to apply for one pet in specific properties. This will be stated in the description of the individual properties.
3. What is the difference between a PFA rental unit and senior friendly housing?
The difference relates to the framework of the housing. The framework for a senior housing unit is designed to meet the needs that typically arise in the golden years. For example, it covers requirements for entry areas, elevators, bathroom size, and more. These requirements can be viewed in PFA’s Seniorboligstandard (Senior Housing Standard).
Get the brochure on PFA’s Seniorboligstandard (in danish)
4. Where are the properties located?
You can view all PFA’s properties built according to PFA’s senior housing standard ‘PFA Seniorboligstandard’ and their locations at findbolig.nu (in Danish only) here.
5. What is PFA’s Seniorboligstandard (Senior Housing Standard)?
PFA’s Seniorboligstandard (Senior Housing Standard) specifies the criteria for high-quality housing for seniors. Both our senior friendly housing units and senior co-housing communities are built according to PFA’s Seniorboligstandard (Senior Housing Standard). For example, the standard requires that properties with multiple stories have elevators, good lighting at the entrance areas, video intercoms, and that any interior steps are not too high. The labeling scheme was developed by PFA with assistance from Statens Byggeforskningsinstitut - SBI. I.
The goal is for new properties, in certain projects, to be built according to PFA’s Seniorboligstandard (Senior Housing Standard).
Get the brochure on PFA’s Senior Housing Standard (in Danish)
6. Where can you see your position on the waiting list?
You can check your position on the waiting list by logging in to your account and viewing ‘Min side’ (My page) on Findbolig.
7. How to sign up for PFA’s senior housing?
You register for PFA’s senior housing via a link at My PFA (mitpfa.dk), which will direct you to www.findbolig.nu (in Danish only) – where you can also find PFA’s general rental properties and student housing facilities. Remember to create your Findbolig.nu profile through My PFA to receive your priority status as a PFA customer. It is not possible to sign up for PFA’ senior housing by contacting PFA by phone or email.
Once your profile is created, you can get an overview of all the PFA Group’s rental properties at Findbolig.nu under 'Find bolig' and 'Venteliste bolig' by ticking the "Medlemsfordele" box. To view only PFA’s senior housing, you need to select the 'seniorvenlig' criterion under 'faciliteter'. When you find a property that suits you, you can read a detailed description of the property and view pictures. The rental properties are arranged according to total number of rooms, square meters and level of rent. If you want to sign up for the property, just select it and click ‘Angiv interesse’.
There is no maximum limit on how many different tenancies you can sign up for. After three refusals or lack of response, you will be moved to passive applicant status. When you are a passive applicant, you will continue to accrue seniority on the waiting list, but you will not receive any housing offers. Therefore, it is important that you only sign up for exactly the properties and tenancy types that you are interested in.
When you have signed up for a property, you can find your selections at findbolig.nu under ‘Min side’. Here, you can also change your selections.
8. What happens when you are offered senior friendly housing?
When senior friendly housing becomes available, it will be offered to a number of PFA customers who have signed up for the waiting list.
Before being assigned a senior friendly housing unit, your relationship with PFA will be verified, and you will receive an email notifying you that a housing unit has been offered through your Findbolig account. The landlord’s representative for the property you signed up for will then contact you to manage the process, including notifying you of the occupancy date and preparing the contract. If relevant, they may also coordinate with the administrator who will prepare the rental contract on behalf of the landlord. The housing unit is offered to several interested parties simultaneously. If more than one person accepts the offer, the unit will be awarded to the individual highest on the waiting list.
An acceptable credit score is required. This means that the landlord’s representative will conduct a credit check before making the offer. This check is performed to minimize the risk of losses and involves reviewing RKI, a register of people with unpaid debts. Only the person being offered the housing unit will be checked against the RKI register. The landlord will not offer units to individuals found in the RKI register.
You should expect to pay a three-month deposit and one month’s rent in advance when accepting senior friendly housing.
9. What happens to your position on the waiting list when you are offered senior friendly housing?
If you accept a senior housing unit and get it
You will be entitled to rent the senior housing unit and will subsequently be removed from the waiting lists for all properties that you have signed up for. You are welcome to sign up again.
If you accept senior housing unit but do not get the tenancy
If you are offered a tenancy and accept it, but the tenancy is not assigned to you, you will retain your seniority on the waiting list and any other waiting lists for other properties you have signed up for.
If you decline an offered tenancy
If you are offered a tenancy and decline three times in a row, you will be moved to passive applicant status for all the tenancies you have signed up for. To become an active applicant again, you must go to your profile at findbolig.nu and mark yourself as active.
When you are a passive applicant, you will continue to accrue seniority on the waiting list. You will not receive housing offers as a passive applicant. Therefore, it is important that you only sign up for exactly the housing facilities that you are interested in.
If you do not reply when you are offered housing
After three refusals or lack of response, you will be moved to passive applicant status. When you are a passive applicant, you will continue to accrue seniority on the waiting list, but you will not receive any housing offers.
10. How long does it take before you are offered senior friendly housing?
It is impossible to predict exactly how long it will take before you are offered a housing unit. The wait time depends on the number of rental units available in the property or properties you are interested in, how frequently they become available, and your position on the waiting list.
11. Why is the senior friendly housing that you have signed up for no longer on the list of homes?
If you have previously signed up for one or more homes that are no longer on the list of homes, it may be because the property is no longer vacant or maybe you have accepted an offer, meaning that you are automatically removed from all waiting lists you have signed up on. If the latter is the case, then you are welcome to sign up again.
12. How do you get off the waiting list for PFA senior friendly housing?
If you no longer wish to be on the waiting list for PFA housing, you can modify or remove your entries on the waiting list through your account under ‘Min side’ (My Page) on Findbolig. Here, you can view your position on the waiting list and make changes by unchecking the housing you no longer want and then pressing 'Update Selection'.
13. What happens if I am no longer a PFA customer?
You will only get preferential treatment for a home if you have savings or insurance plans with PFA Pension. If you stop contributing to your PFA Pension plan, for example, due to changing jobs, you can still be signed up for a home if your savings stay with PFA.
In connection with being offered a home, your relationship with PFA will be verified and if the relationship no longer exists, you will be removed from the waiting lists for the homes that you have signed up for.
If you have already been assigned a home, you can keep living in it even if you are no longer a PFA customer.
14. What happens if you pass away or get divorced while living in a PFA senior friendly housing unit?
If you die while living in one of PFA’s rental units, your surviving family members may continue to live in the housing unit if they have it listed as their official registered address.
If you get divorced or decide to no longer live together while residing in one of PFA’s rental units, you may continue to live there if your name is on the rental contract, regardless of whether you are a PFA Pension customer. If your name is the only one on the rental contract, you are the sole tenant who can remain there. If both you and your (former) spouse/domestic partner are on the lease, either one of you can choose to stay in the housing.
15. What happens if your name and address are protected information?
When you sign up for housing, the landlord or the landlord’s representative for the property will have access to your contact details (name, email, and phone number). This occurs regardless of whether your name and address are protected information.
If you wish to keep your name and address confidential and no longer want to share your contact details with landlords or their representatives, you must remove your housing selections and delete your account on Findbolig under ’Min side’ (My Page). Once you remove your selected housing, you will be deregistered and will no longer receive contact.
16. Where can I find information on my rental home?
If you have questions about your home, you must contact the landlord’s property administrator. You can find information on property administrators in your rental contract.
17. How is personal data processed?
You can read more about how we process your personal data here.
18. Can you change your contact details on your Findbolig account?
Your Findbolig account is linked to your selected username. You can therefore update your contact details on ‘Min side’ (My Page) under ‘Min brugerprofil’ (My User Profile). It is important that we always have accurate information about you; otherwise, you may miss notifications about open house events, offers for housing, and more.
19. How can I find PFA’s senior friendly housing?
At Findbolig.nu, under 'Find bolig', you can filter by various facilities in PFA’s properties such as senior-friendly, balcony, lift, pets allowed, parking etc. This way, you can ensure that the properties you sign up for have the specific facilities you need.
20. What does it mean, being either actively searching or passively searching for a home?
Active applicant = accrues seniority, receives property offers, moved to passive status after three refusals or lack of response without resetting seniority.
Passive applicant = accrues seniority, does NOT receive property offers.
Are you active or passive?
You can register as an active or passive applicant under 'Mine ventelister' when you log in to Findbolig.
21. What is Findbolig.nu?
Findbolig is a website that manages available rental units, youth housing units, and housing with waiting lists. It is free for PFA customers who create an account via My PFA, to apply for available housing and to sign up for properties with waiting lists.
Findbolig is developed and owned by DEAS A/S (CVR no. 20283416), which is part of the DEAS Holding A/S Group.
22. How does you get verified as a PFA customer?
You will recieve preferential treatment when you create your account via My PFA. Once your account is created, Findbolig will register you as a verified PFA customer. After that, you can log in directly to Findbolig to sign up for PFA Housing.