Processing of Personal Data

The following information is relevant to you if you are a customer of the following companies in the PFA Group: PFA Pension forsikringsaktieselskab, PFA Asset Management A/S and PFA Bank A/S.

The purpose of obtaining information

The companies/company in the PFA Group of which you are a customer obtain(s) information. The information is obtained and processed for the purpose of sales and administration of pension, insurance cover, investment solutions and other financial products and services, and the subsequent advisory services, customer care, administration, statutory reporting, statistics and marketing.

What information do we need?

When establishing a pension or insurance plan, we need information in order to administer your plan. Often, we receive this information automatically from your employer and SKAT (the Danish tax authorities), but the information may also be provided by you and/or a representative of your insurance group. If your pension or insurance plan is transferred from another insurance company/pension fund, we will normally obtain information from this company as well. 

If you make changes

If you make changes to your pension or insurance plan or want to make use of financial products or services which the PFA Group offers as a supplement to your plan(s), we may require that you provide additional information. If you make a claim for payouts, we may require that you specifically document the payout claim. This may concern, for example, information about health or financial circumstances.

Health information

We only obtain and process health information and information regarding social conditions with your consent. We obtain the information from you, public authorities, authorised health professionals, the Danish Centre of Health and Insurance or other insurance companies/pension funds.

Who do we disclose the information to?

PFA’s employees are all under the duty of confidentiality regarding your and other customers’ personal affairs, and they are not entitled, unless so authorised, to disclose or pass on any information that may come to their knowledge in connection with their work.

We only disclose information to the extent we are entitled or required to under Danish legislation, or if we obtain your consent to do so. Recipients of such information may be your employer, insurance broker, external professionals, insurance companies/pension funds or public authorities.

Disclosure of customer information between the companies within the PFA Group can only take place to a limited extent as all companies are subject to statutory confidentiality. For this reason, disclosure of information between these companies will normally require your consent.

We disclose your civil registration number to the Danish Health and Medicines Authority if you have a Critical Illness insurance. This ensures that the Danish Health and Medicines Authority is able to inform you about your insurance plan if should you fall seriously ill.

What are your rights?

According to the rules in force, you may gain insight into what information a company of which you are a customer has registered about you by making an inquiry to the company in question. You may have to pay a fee to get the information in writing.

You can also get information about what information that may be disclosed with and without your consent, for what purposes the information can be disclosed and who may receive the information.

If there is an error in the processed information, the information will be corrected upon your request.

How to contact us

You can contact us in writing at

PFA Pension
Sundkrogsgade 4
2100 Copenhagen


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