Online Health Support

Online support from a doctor, physiotherapist, psychologist, family therapist and coach

Sometimes you may have a concern or an issue that you would like a professional to help you handle, prevent and possibly treat. Online Health Support allows your employees to get a quick evaluation via video consultation – whether they are at home, at work or on holiday. At My PFA, you can see if you have access to Online Health Support via your Health Insurance.

Online Doctor
Online Physiotherapist
Online Psychologist
Online Family Therapist
Online Coach

Online Doctor

At Online Doctor, you will get an appointment with a general practitioner who can help you with many of the same issues your own doctor can. This includes:

  • Medical advice and treatment  
  • Answers to questions via email, which will be answered within 1 hour during business hours 
  • Issuing and renewal of prescriptions.

Online Doctor is open 08:00-22:00 on weekdays and 08:00-18:00 on weekends and public holidays.

This service is also available to children under the age of 24 and any spouse/domestic partner. 

How to get help from Online DoctorRead lessHow to get help from Online Doctor
1. Download the ‘Hejdoktor’ app via App Store or Google Play, or go to the web page by using the link at My PFA
2. Log in with your MitID, go to your 'Profile' and select PFA under 'Subscription'
3. Select ‘Familielæge’ (Family Doctor)
4. Add any children under the age of 18 under your profile. Children aged between 18 and 24 must be invited via the app before they can access Online Doctor. This is also the case if your spouse/domestic partner needs access to Online Doctor.
5. You are now ready to use Online Doctor.
 
We recommend that you download the ‘Hejdoktor’ app for future consultations, so that help will always be nearby.
 





 
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Online Physiotherapist

You can get counselling and treatment for musculoskeletal pain from an online physiotherapist, e.g.: 

  • Back pain
  • Pulled thigh muscle
  • Lower back pain
  • Tennis elbow.

Online Physiotherapist is open 08:00-21:00 on weekdays and 08:00-18:00 on weekends and public holidays. You do not need a doctor’s referral and, based on a medical assessment, you can get up to six consultations.

This service is also available to your children under the age of 24 if they are covered by your PFA Health Insurance.

How to get help from Online PhysiotherapistRead lessHow to get help from Online Physiotherapist
1. Download the ‘Hejdoktor’ app via App Store or Google Play, or you can use the link below to book an appointment
2. Log in with your MitID, and go to your 'Profile' and select PFA under 'Subscription'
3. Select ‘Fysioterapeut’ (Physiotherapist)
4. Add any children under the age of 18 under your profile. Children aged between 18 and 24 must be invited via the app before they can get Online Physiotherapy. 
5. You are now ready to use Online Physiotherapist.

We recommend that you download the ‘Hejdoktor’ app for future consultations, so that help will always be nearby.

Book an appointment with Online Physiotherapist



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Online Psychologist

You can get counselling and treatment from an online psychologist for e.g.: 

  • Exam anxiety
  • Sleep problems
  • Distress and stress symptoms
  • Sadness and anxiety attacks.

Online Psychologist is open 08:00-21:00 on weekdays and 09:00-14:00 on Saturdays. You can usually get an appointment within 24 hours and you do not need a doctor’s referral. Based on a medical assessment, you can get up to six consultations.

This service is also available to your children between 12 and 24 years of age if they are covered by your PFA Health Insurance.

Book an appointment with Online Psychologist
 


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Online Family Therapist

As a parent, you can get advice and guidance on how to deal with minor challenges and concerns related to your children’s well-being and development. For example: 

  • Well-being at school
  • Relationships
  • The digital balance at home
  • Events in the family, such as serious illness in the immediate family or divorce.

Based on a professional assessment, you can have up to 4 consultations and a maximum of 1 course of counselling per year and a maximum of 6 in total.

Please note that Online Family Therapist is not suitable for challenges and concerns related to children’s mental health diagnoses or violence, abuse and child court cases. In these cases, you can call us at (+45) 70 12 50 00 to see how we can help you.

As a parent, you must have custody and be covered by PFA Health Insurance with Online Family Therapist in order to participate in family counselling. Children do not attend, but you are welcome to bring your partner if they also have custody. If there are two of you participating, you log in together via your device.

The Online Family Therapist is open 08:00-21:00 on weekdays and 09:00-14:00 on Saturdays. You can normally get an appointment within 24 hours and do not need a doctor’s referral or prior approval from PFA.

Book an appointment with Online Family Therapist
 


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Online Coach

With Online Coach, you can get advice and guidance on how to deal with life challenges and changes before they turn into distress and stress. This includes: 

  • Education and first job
  • Work
  • Career
  • Creating and maintaining balance in life. 

Based on a medical assessment, you can get up to four consultations, and you can get a maximum of one course of consultations per year and a maximum of six courses of consultations while you have your health insurance.

This service is also available to your children between 15 and 24 years of age if they are covered by your PFA Health Insurance.

Online Coach is open 08:00-21:00 on weekdays and 09:00-14:00 on Saturdays. You can usually get an appointment within 24 hours and do not need a doctor’s referral or prior approval from PFA.

Book an appointment with Online Coach


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We are here to help you at every step of the way

At PFA, you have several options for getting help. You can call our health advisers at (+45) 70 12 50 00 for help and guidance, or you can choose to get Online Health Support by video call or phone call with a doctor, physiotherapist, psychologist, family therapist or coach.

Check your cover at My PFA