Online Health Support

At Online Doctor, you will get an appointment with a general practitioner who can help you with many of the same issues your own doctor can. This includes:

• Medical advice and treatment  
• Answers to questions via email, which will be answered within 1 hour during business hours 
• Issuing and renewal of prescriptions.

Online Doctor is open 08:00-22:00 on weekdays and 08:00-18:00 on weekends and public holidays.

This service is also available to children under the age of 24 and any spouse/domestic partner. 

You can get counselling and treatment from an online psychologist for e.g.: 

• Exam anxiety
• Sleep problems
• Distress and stress symptoms
• Sadness and anxiety attacks.

Online Psychologist is open 08:00-21:00 on weekdays and 09:00-14:00 on Saturdays. You can usually get an appointment within 24 hours and you do not need a doctor’s referral. Based on a medical assessment, you can get up to six consultations.

This service is also available to your children between 12 and 24 years of age if they are covered by your PFA Health Insurance.

With Online Coach, you can get advice and guidance on how to deal with life challenges and changes before they turn into distress and stress. This includes: 

• Education and first job
• Work
• Career
• Creating and maintaining balance in life. 

Based on a medical assessment, you can get up to four consultations, and you can get a maximum of one course of consultations per year and a maximum of six courses of consultations while you have your health insurance.

This service is also available to your children between 15 and 24 years of age if they are covered by your PFA Health Insurance.

Online Coach is open 08:00-21:00 on weekdays and 09:00-14:00 on Saturdays. You can usually get an appointment within 24 hours and do not need a doctor’s referral or prior approval from PFA.