Q&A about PFA Student Housing
1. What is PFA Student Housing?
PFA builds student housing facilities in some of the country's largest university cities. We do so in order to contribute to the development of society and to create sustainable and inspiring environments for learning and community for Denmark’s students. The first student housing facilities were completed on 1 January 2020 in Odense, and in June 2020 student housing facilities in Aalborg were also completed. We do not yet know when the facilities in Copenhagen and Aarhus will be ready.
In collaboration with PFA, Arkitema Architects has developed the concept for PFA’s Student Housing projects, and the ambition is for these projects is to attain DGNB certification, which requires certain sustainability elements in construction and interior design. PFA Student Housing Odense will therefore be one of the first student housing facilities in Denmark with a DGNB certification.
2. Who can sign up for PFA Student Housing?
PFA’s student housing is intended for everyone registered for generally recognised education. PFA customers will have preference to sign up themselves, their children and grandchildren for a student housing unit.
Children or grandchildren must provide proof of a family relation with a PFA customer on request and possibly already on application.
Stepchildren must be able to confirm the same officially registered address as the PFA customer. If the stepchild is not living at home at the sign-up, the stepchild’s parents must be able to confirm the same officially registered address as the PFA customer.
It is free-of charge to be signed up for this customer benefit.
3. Where can you find your number on the waiting list?
You can check your position on the waiting list by logging in to your account and viewing ‘Min side’ (My page) on Findbolig.
4. Why do you need to submit contact information – and how is it used?
Your contact details will be used to reach you if one of the housing units that you have signed up for becomes available and is offered to you. Additionally, your information is used to answer a number of questions before you are potentially offered a room or apartment.
Please ensure that we have your correct contact details by visiting ‘Min side’ (My page) on Findbolig.
You can read more about the privacy policy on the Findbolig website.
5. Where are the four new student housing facilities located, and when are they expected to be ready for occupancy?
PFA is building a total of 1,000 student housing units in Denmark’s four most popular university cities.
The four PFA Student Housing projects and their locations are:
- Odense Kollegiet, Toldbodgade 21, 5000 Odense C, – 298 rooms. Is completed and students have moved in.
- Aalborg Kollegiet, Lindholm Brygge 35, 9400 Nørresundby, 220 rooms. Is completed and students have moved in.
- We do not yet know when the student housing facilities in Copenhagen and Aarhus will be ready.
The waiting lists for Aalborg and Odense are open, and can be found on Findbolig. It is expected that the waiting lists for the Copenhagen and Aarhus student housing units will open approximately six months before the expected occupancy date.
6. How much will a student housing unit cost and how large is it?
The size of the rent for a student housing unit will be listed at Findbolig.nu (available in Danish only). The size of the units may vary, but the unit will always consist of a room with private bathroom with shower, sink and toilet.
You must allow for paying a deposit of three months’ rent as well as one month’s prepaid rent when you take over the student housing unit.
7. How to sign up for PFA Student Housing
You can register yourself or your child/grandchild for PFA Student Housing via a link on My PFA, which will take you to Findbolig. Here, you must provide your name, address and e-mail, or those of your child/grandchild. Afterwards, a link will be sent to you for the actual registration for a student housing unit. It is not possible to sign up for PFA Student Housing by contacting PFA or Findbolig by phone or email.
Find a guide for registrering here.
8. What happens when you are offered a student housing unit?
When a student housing unit becomes available, it is generally offered to a number of PFA customers or their children or grandchildren who have signed up for the waiting list. Before you are assigned a student housing unit, your relationship with PFA will be verified and you will receive an email stating that you have been offered a housing unit via your profile on Findbolig. The representative of the student housing project you signed up for will contact you to manage the process from there, notify you of the occupancy date and prepare the rental contract or, if relevant, they will communicate with the administrator who will prepare the contract on behalf of the landlord.
The student housing unit is offered to several interested parties at once. If more than one interested party accepts the offer, the student housing unit will be offered to the person who is highest on the waiting list.
It is a requirement that the future tenant has an acceptable credit score. This means that the landlord’s representative for the student housing project that you are offered a housing unit in will do a credit check before offering you the unit. This is done to minimize the risk of losses. A credit check involves checking RKI, a register of people with unpaid debts. It is only the person who is being offered the student housing unit that will be looked up in the RKI register. The landlord will not offer student housing units to people found on the RKI register. The customer/child/grandchild who is highest on the waiting list and is still a PFA customer or a child or grandchild of one (and which therefore, as a general rule must be offered the student housing unit) will be contacted directly (see above), if the person in question is not found on the RKI register of people with unpaid debts.
You have to expect that in connection with accepting a student housing unit, you must pay a three-month deposit and one month’s rent in advance.
9. What will happen to your number on the waiting list when you are offered a student housing unit?
If you accept a student housing unit and get it
When you are offered a student housing unit and get the tenancy, you will be removed from the waiting lists of all the student housing facilities that you have signed up for. You are welcome to sign up again.
If you accept a student housing unit but do not get the unit
If you are offered a student housing unit and accept it, but the unit is not assigned to you, you will keep your seniority on the waiting list.
If you decline a student housing unit
If you are offered a student housing unit and decline three times in a row, you will be moved to passive applicant status for all the properties you have signed up for. You will be registered as an inactive applicant and therefore you must log on to your profile and tick off that you want to be active again. When you are a passive applicant, you will continue to accrue seniority on the waiting list. You will not receive housing offers as a passive applicant.
If you do not reply when you are offered a student housing unit
After three refusals or lack of response, you will be moved to passive applicant status. When you are a passive applicant, you will continue to accrue seniority on the waiting list, but you will not receive any housing offers.
10. How long will it be before you are offered a student housing unit?
It is not possible to say when you will be offered a student housing unit. It depends on how often a student housing unit becomes vacant and how many students who have signed up on the waiting list and, finally, your number on the waiting list. We expect a relatively heavy rotation of the student housing units though.
11. How to deregister on the waiting list for PFA Student Housing
If you no longer wish to be on the waiting list for PFA Student Housing, you can change or delete your waiting lists in your account under ‘Min side’ (My page) at Findbolig. Here you can view your waiting lists and then click on ‘Fjern min opskrivning’ (Remove me from this list). This will remove you from the waiting list.
12. What happens if you are no longer a customer with PFA?
If you, your parents or your grandparents are no longer PFA customers, you cannot be signed up for the waiting list for a PFA student housing unit. In connection with the allocation of a student housing unit, your relationship with PFA will be verified. If you are no longer a PFA customer, you will be removed from the waiting list for all the student housing units you have signed up for.
If you, your parents or your grandparents are no longer PFA customers after you have been assigned a unit, you can continue living in it until you no longer meet the applicable criteria for living in a PFA student housing unit. You can find the applicable criteria below in section 21.
13. What happens if a parent or grandparent dies when you are living in or on the waiting list for a PFA student housing unit?
If a parent or grandparent, who is a customer with PFA and who prompted your signing up on the waiting list, or your present accommodation in a PFA student housing unit, passes away, you will still be entitled to stay on the waiting list or continue living in your student housing unit in spite of the death. However, you can only stay as long as you fulfil the general criteria that apply.
14. What if you have requested or get non-disclosure of your name and address?
When you sign up for a student housing unit, Findbolig will forward your contact details (name, email, and phone number) to the landlord or the landlord’s representative for the property that you have signed up for. This will occur regardless of whether your name and address are protected information.
If you wish to keep your name and address confidential, due to name and address protection, you must remove your housing selections on Findbolig.
When you remove your selected student housing units, you will be taken off the waiting list and will no longer be contacted.
15. Where can you find information about your PFA student housing facility?
If you have any questions regarding your student housing facility, please contact the property manager who assists the lessor. Please find information about the property manager on your tenancy agreement. Also, please note that pets are not allowed in the PFA Group’s tenancies, nor is it allowed to let out the student housing unit, for instance through Airbnb.
16. How is personal information processed?
You can read more about how PFA processes your personal data here
17. Is it possible to make an appointment for a showing before making up your mind?
When we open a new student housing project, we hold an open house event where you can view the project and its facilities. You will be invited to the open house event if you sign up for the student housing interest list, which you can do here.
When offered a student housing unit, you will also be able to view it before the deadline for your response. However, it is not required to view the unit before making your decision. On Findbolig, you can find images, layout drawings, and examples of the individual rooms or units for the relevant student housing project and examples of the individual rooms/units. Please note that room types and layout drawings may vary from room to room.
18. How long can you wait before responding when offered a student housing unit?
You will need to respond within 2-5 working days after you are offered a student housing unit. You can find the offer on your profile at Findbolig. You will receive a notification via email when you receive an offer, so it is important that your email address is correct and up to date.
19. When can you sign up for a student housing unit?
You can sign up for a student housing unit if you are a PFA customer or if you are the child or grandchild of a PFA customer. In order to register yourself or your child/grandchild for a waiting list, you must log in via My PFA and create a PFA account. If you create an account at Findbolig without doing so through My PFA, you/your child/grandchild will not receive the PFA preferential treatment.
In addition, you must be enrolled in a generally recognised education program. You must be an active student, and you must vacate the student housing unit no later than three months after graduation.
20. Which criteria must you meet to be assigned a student housing unit?
You, your parents or your grandparents must be a PFA customer in order to qualify to sign up for and receive a PFA Student Housing unit. However, you can be offered housing no earlier than three months before you start your education program. In addition, you must be between 18 and 35 years old.
• No registration in RKI.
• No shared apartments, i.e. co-housing communities.
• No pets.
• Smoking is not allowed in the rented property.
• It is not permitted to rent out the unit, for example via Airbnb.
• The unit must be accepted on the date specified and the standard terms and conditions and rent level must be accepted.
• The PFA customer, child or grandchild must register the allocated student housing unit as their official address.
• Your relationship with PFA must still be active before you can be assigned a student housing unit.
• You must be a student of a generally recognized education programme.
You must be enrolled for a generally recognised education programme and present the proof of this when you are offered a student housing unit. In addition, in connection with the signing of the contract, you must complete a solemn declaration.
You, your parents or your grandparents are considered PFA customers if the person in question has savings, insurance or available capital with PFA Pension.
21. What happens if you are no longer enlisted or actively studying at a higher education institution?
If you are no longer enrolled in a generally recognised education programme, the student housing contract must be terminated, and the unit vacated within three months of completing your studies.
22. How does the waiting list work?
When a student housing unit becomes vacant it will prompt us to forward an offer to, for example, the first 50 applicants on the list. The applicants must then either accept (respond with a ‘yes please’) or refuse the offer (respond with a ‘no thank you’) before the response deadline stated in the offer.
Among the applicants who have accepted (responded with a ‘yes please’) the system will automatically assign the student housing unit to the applicant with longest seniority on the waiting list. This means the person who has been on the waiting list for the longest time and lives up to our general criteria.
In the offer, you will find a plan drawing of the unit type you are offered. The offer may also include photos, however, not photos of the specific unit. The photos will show a test student housing unit in order to provide you with an idea of how the units appear in general.
23. What does it mean that you are either an active or inactive applicant?
Active applicant = accrues seniority, receives property offers, moved to passive status after three refusals or lack of response without resetting seniority.
Passive applicant = accrues seniority, does NOT receive property offers.
Are you active or passive?
You can register as an active or passive applicant under 'My waiting lists' when you log in to Findbolig.
24. Which shared facilities are available at the student housing property?
The communal facilities vary depending on the specific student housing project, but there will always be a shared kitchen. Examples of other types of communal spaces may include a TV room, a study hall, a gym, a music room, a party room, Friday bar, terraces, parking spaces, bicycle parking, and a laundry room. You can read more about the specific communal facilities at Findbolig or on PFA Student Housing’s own website, for Odense and Aalborg.
25. What is included in a student housing unit
A student housing unit consists of a room with space for bed, table and chair. You will find fixed cupboards and you will have your private bathroom with shower, sink and toilet.
26. How is the student housing facility maintained and cleaned?
It is your responsibility to leave all common areas clean and tidy after use. You are also responsible for cleaning your own student housing unit.
27. How do you get verified as a PFA customer?
You can verify your relationship with PFA by creating a profile via My PFA (mitpfa.dk). If you are a PFA customer but cannot access My PFA, please contact the PFA Advisory Services Centre to create a PFA Housing profile.
28. Can you change your contact details on your Findbolig account?
You can always change your contact details on Findbolig under ‘My page’. It is important that we have your correct contact details, so remember to update them in case of changes, otherwise we will not be able to contact you about housing offers.
29. I am not a customer in PFA, but I would like to sign up for the student housing?
The student housing are aimed at students on generally recognised study programmes. PFA customers will have priority to register themselves, their children and grandchildren for a student residence. If you are not a PFA customer but wish to register for one of PFA's student housing, you can do so at www.s.dk under ‘search housing’.