PFA Preventive Care

PFA Preventive Care provides cover if you suffer from back pain, tension headaches or other minor work-related disorders. Non-work-related injuries, for instance in connection with sports, are not covered by this insurance plan.

PFA Preventive Care in brief

PFA Preventive Care focuses on preventing minor disorders from turning into long-term sickness absence

  • You can use the insurance without a doctor’s referral
  • You can get treatment by physiotherapists, massage therapists, chiropractors and reflexologists. It is possible to combine the different types of treatment
  • Treatment within 4 days*
  • Falck Healthcare facilitates the contact with the therapists
  • PFA does not receive information about the treatments
  • Book your treatment online at My PFA
  • For emergency treatment (treatment within 24 hours) please call
    (+45) 33 74 37 71
    You can call between 08:00-21:00.
Do you need to see a psychologist/psychiatrist or a preliminary examination and treatment at a hospital, clinic or by a specialist? Then, you need to use your PFA Health Insurance
*Treatment is not available on public holidays and on the following days: the Danish Constitution Day, from 23 December to 2 January (both days inclusive), during weeks 29, 30 and 31, the Friday following Ascension Day, and Monday through Wednesday before Maundy Thursday.




How to use PFA Preventive Care

1. Log into My PFA

If you have a PFA pension plan, you need to log into My PFA. Under Insurance Cover, click “Book a treatment through PFA Preventive Care”.



Book here if you do NOT have a PFA pension plan

2. Book treatment

  1. The first time you book a treatment, you will be asked to submit contact information
  2. Choose region
  3. Choose which part of your body that troubles you
  4. Choose treatment type (massage therapy, reflexology, physiotherapy or chiropractic treatment)
  5. Choose therapist
  6. Choose time and date (you will see a calendar displaying the free time slots. Please note that as soon as you click on a time slot, your appointment will be booked. You can only cancel your appointment by calling (+45) 70 12 50 00)
  7. You may receive a confirmation by phone and/or e-mail.

3. Begin treatment

During the first consultation, you and the therapist will plan how best to address your specific problem or disorder. If the therapist assesses that you might benefit from a combination of treatments, it is possible to do so.

Duration of treatments:

  • Physiotherapy (20 minutes – first treatment: 40 minutes)
  • Chiropractic treatment (15 minutes – first treatment: 30 minutes)
  • Reflexology (20 min)
  • Massage therapy (20 min)

The number of treatments depends on your specific needs. Together with the therapist, you decide when the treatment is completed.