The PFA customer community

The PFA customer community

We exist to provide security for our customers and their families. This is true whether we are investing the pension savings of more than 1.3 million people in Denmark or helping our customers throughout their lives with health initiatives and senior solutions. Together, we form a strong customer community where we share the vast majority of the profits and contribute to solving some of society’s challenges.

We aim to make a difference for our customers in four areas 

Financial security

Our customers should feel that they are part of a community that contributes to financial security throughout their lives. They should feel confident that we handle their pension savings responsibly and that we have an ambition to always provide attractive returns. As a customer community, we can also return the value we generate to our customers in the form of profit sharing, better service or lower prices. We are there when our customers need help with their finances. And we also provide a financial safety net if customers fall seriously ill and become unable to work.

A good senior life

PFA should be the best place to retire. We help ensure a smooth transition from working life – both for the individual customer and for our approximately 6,500 corporate and organisational customers so they can support their employees. We are available to provide inspiration for the last years of working life along with support and advise on planning for the late-life career and possible extending working life. In addition, we offer attractive senior housing options and contribute to the public community with private sector nursing homes, health initiatives and care.

Good health and well-being

Our customers and their families should feel that help is at hand if they are injured or lose their balance in life. We help with minor injuries, in cases of failure to thrive or in case of more extensive illness and provide the possibility of quick examination and treatment. We also focus on early and preventive measures so that we can intervene before our customers fall ill. This not only helps the individual avoid a long-term illness but also the employer and society as a whole.

Corporate responsibility

As Denmark’s largest pension company, it is our nature to contribute to solving some of the problems that society faces. The core of everything we do is to help our customers live a safer life while contributing to a positive development of society. We place particular emphasis on increasing financial security in Denmark, contributing to the health and well-being of people in Denmark, creating good conditions for later life and supporting the green transition. In other words, we as a customer community want to contribute to a safer society.

PFA Group key figures (2025)

  • DKK 78.6 billion in payments
  • DKK 45.5 billion in payouts
  • DKK 2,743 million in annual result before tax and distribution of profits
  • DKK 543 million in annual result before tax
  • DKK 338 million in annual result after tax
  • DKK 6.7 billion in equity
  • DKK 27.8 billion in PFA CustomerCapital
  • DKK 45.9 billion in capital base for PFA Pension
  • DKK 38.4 billion in capital base for PFA Holding
  • 237 per cent in solvency ratio for PFA Pension (II)
  • 198 per cent in solvency ratio for PFA Holding (II)
  • DKK 883 billion in balance sheet total
  • 1,485 employees
  • 6.1 in overall employee engagement on a scale from 1 to 7
  • 54 per cent of assets under management have SBTi-approved targets (listed equities, listed corporate bonds, and parts of the portfolio for alternative investments)
  • 67 per cent lower CO₂e footprint from the equity portfolio in PFA Climate Plus compared to the global index
  • 270,956 customers have received advice on pension and insurance cover
  • 168,063 customers have received help to live a healthier life or have received financial support
  • 1,694 individuals on long-term sick leave have been helped back into the workforce