Online Health Support

Online support from a doctor, physiotherapist, psychologist, family therapist and coach

Sometimes you may have a concern or an issue that you would like a professional to help you handle, prevent and possibly treat. Online Health Support allows your employees to get a quick evaluation via video consultation – whether they are at home, at work or on holiday. At My PFA, employees can see if they have access to Online Health Support via their Health Insurance.

Online Doctor
Online Physiotherapist
Online Psychologist
Online Family Therapist
Online Coach

Online Doctor

At Online Doctor, employees will get an appointment with a general practitioner who can help with many of the same issues your own doctor can. This includes:

  • Medical advice and treatment  
  • Answers to questions via email, which will be answered within 1 hour during business hours 
  • Issuing and renewal of prescriptions.

Online Doctor is open 08:00-22:00 on weekdays and 08:00-18:00 on weekends and public holidays.

This service is also available to the employees’ children under the age of 24 and any spouse/domestic partner. 

How to get help from Online DoctorRead lessHow to get help from Online Doctor
1. Download the ‘Hejdoktor’ app via App Store or Google Play, or go to the web page by using the link at My PFA
2. Log in with your MitID, go to your 'Profile' and select PFA under 'Subscription'
3. Select ‘Familielæge’ (Family Doctor)
4. Add any children under the age of 18 under your profile. Children aged between 18 and 24 must be invited via the app before they can access Online Doctor. This is also the case if your spouse/domestic partner needs access to Online Doctor.
5. You are now ready to use Online Doctor.
 
We recommend that you download the ‘Hejdoktor’ app for future consultations, so that help will always be nearby.





 
Watch how your employees are introduced to Online Doctor

Online Physiotherapist

Employees can get counselling and treatment for musculoskeletal pain from an online physiotherapist, e.g.: 

  • Back pain
  • Pulled thigh muscle
  • Lower back pain
  • Tennis elbow.

Online Physiotherapist is open 08:00-21:00 on weekdays and 08:00-18:00 on weekends and public holidays. Employees do not need a doctor’s referral and, based on a medical assessment, employees can get up to six consultations.

This service is also available to the employees’ children under the age of 24.

How to get help from Online PhysiotherapistRead lessHow to get help from Online Physiotherapist
1. Download the ‘Hejdoktor’ app via App Store or Google Play, or you can use the link below to book an appointment
2. Log in with your MitID, go to your 'Profile' and select PFA under 'Subscription'
3. Select ‘Fysioterapeut’ (Physiotherapist)
4. Add any children under the age of 18 under your profile. Children aged between 18 and 24 must be invited via the app before they can get Online Physiotherapy. 
5. You are now ready to use Online Physiotherapist.

We recommend that you download the ‘Hejdoktor’ app for future consultations, so that help will always be nearby.

Book an appointment with Online Physiotherapist
Watch how your employees are introduced to Online Physiotherapist

Online Psychologist

Employees can get counselling and treatment from an online psychologist for e.g.: 

  • Exam anxiety
  • Sleep problems
  • Distress and stress symptoms
  • Sadness and anxiety attacks.

Online Psychologist is open 08:00-21:00 on weekdays and 09:00-14:00 on Saturdays. Employees can usually get an appointment within 24 hours and do not need a doctor’s referral. Based on a medical assessment, employees can get up to six consultations.

This service is also available to the employees’ children between 12 and 24 years of age.

Book an appointment with Online Psychologist


Watch how your employees are introduced to Online Psychologist

Online Family Therapist

As parents, employees can get advice and guidance via Online Family Therapist to deal with challenges and concerns related to their children’s well-being and development. For example: 

  • Well-being at school
  • Relationships
  • The digital balance at home
  • Events in the family, such as serious illness in the immediate family or divorce.

Based on a professional assessment, employees can have up to 4 consultations and a maximum of 1 course of counselling per year and a maximum of 6 in total.

Please note that Online Family Therapist is not suitable for challenges and concerns related to children’s mental health diagnoses or violence, abuse and child court cases. In these cases, they can call us at (+45) 70 12 50 00 to see how we can help them.

As a parent, the employee must have custody and be covered by PFA Health Insurance with Online Family Therapist in order to participate in family counselling. Children do not attend, but employees are welcome to bring their partner if they also have custody. If both the employee and partner are participating, they log in together via the employee’s device.

The Online Family Therapist is open 08:00-21:00 on weekdays and 09:00-14:00 on Saturdays. The employee can normally get an appointment within 24 hours and do not need a doctor’s referral or prior approval from PFA.

Book an appointment with Online Family Therapist


Watch how your employees are introduced to Online Family Therapist

Online Coach

With Online Coach, employees can get advice and guidance on how to deal with life challenges and changes before they turn into distress and stress. This includes: 

  • Education and first job
  • Work
  • Career
  • Creating and maintaining balance in life. 

Based on a medical assessment, employees can get up to four consultations, and a maximum of one course of consultations per year and a maximum of six courses of consultations while they have their health insurance.

This service is also available to the employees’ children between 15 and 24 years of age.

Online Coach is open 08:00-21:00 on weekdays and 09:00-14:00 on Saturdays. Employees can usually get an appointment within 24 hours and do not need a doctor’s referral or prior approval from PFA.

Book an appointment with Online Coach


Watch how your employees are introduced to Online Coach