What is the average interest environment?
The return on average interest rate plans is the deposit interest rate that PFA fixes on a regular basis. At the same time, you are guaranteed a fixed payout on retirement.
This means that with an average interest rate plan, you know the size of the minimum payout you will receive on retirement. In return, your plan does not have the same high return potential as market rate plans do.
Read more about the average interest rate environment
What is the basic interest rate?
The calculation of the size of the guaranteed benefits is based on a set of assumptions concerning the rate of interest, risk, expenses, etc.
The assumed rate of interest is called the basic interest rate. The size of the basic interest rate depends on when the pension plan was established and when any increases in the size of the payments took effect.
The basic interest rate is not comparable with a guaranteed rate of interest. The deposit interest rate, which is the current rate of interest, may during some periods be higher or lower than the basic interest rate as long as we are able to uphold the guaranteed benefits at the time of payout.
How much interest have my savings carried?
Does my savings plan include a guaranteed rate of interest?
With an average interest rate plan, you do not receive a guaranteed rate of interest, instead you receive a minimum payout on retirement.
The calculation of the size of the guaranteed benefits is based on a set of assumptions concerning the rate of interest, risk, expenses, etc.
The assumed rate of interest is called the basic interest rate. The size of the basic interest rate depends on when the pension plan was established and when any increases in the size of the payments took effect.
How is the rate of interest fixed?
We fix the deposit interest rate on an ongoing basis based on the development on the financial markets and with regard to being able to honor our responsibilities towards our customers.
According to Danish law, we are obligated to have enough assets set aside to provide security for all of our customers' guaranteed benefits on retirement.
Can I transfer my savings from the average interest rate to the market rate environment?
More and more customers show an interest in transferring their savings from the average interest rate to the market rate environment, and therefore we have opened up for this possibility.
If you have both an average interest rate plan and a market rate plan, you can see whether you can transfer your average interest rate plan to market rate at My PFA.
Here you can also find a calculation of your transfer allowance.
You receive a transfer allowance because you give up your guaranteed payouts when you transfer to a market rate plan.
What is the market rate environment?
When you have a market rate plan, we invest your savings in shares, bonds and similar based on the investment profile you have selected.
With a market rate plan, you are not guaranteed a fixed return and thus neither a fixed payout. In return, PFA can invest your money more freely and invest a larger part in shares, properties, etc. In our experience, this provides a better return than traditional average interest rate plans in the long run.
PFA's market rate product is called PFA Plus. Read more about the market rate environment
How much return have my savings generated?
Where can I see how my savings are invested?
At My PFA you can see which investment profile you have and you can also switch to another investment profile.
Which invetsment profile do I have?
If you have a PFA Plus plan, you can see your investment profile at My PFA. Here, you can also switch to another profile.
Typically, you can choose among four different investment profiles depending on your risk appetite. Read about the four investment profiles here
Can I manage the investment of my savings myself?
Yes, if you have a interest in investments and want to take responsibility for the investment of your savings, you can choose You Invest.
With You Invest, you decide which funds you want to place your money in as well as the distribution among the various funds. It all takes place online at My PFA.
With You Invest, the investment of your savings is your responsibility alone, and PFA does not offer personalised investment advice.
Not all of our customers can select You Invest. At My PFA, you can see whether this option is available to you.
How do I change my address?
As a rule, we automatically receive information about your address from the national registration office in Denmark, and therefor you do not need to contact us when you move.
If your address is unlisted, we do not receive information about your address, and you must therefore contact us if you move.
If you live outside Denmark, you need to fill in a form in order for us to change your address. In this case, we kindly ask that you contact us to request the form.
How do I change my account number?
If you receive payouts from PFA Pension and want to change the account number we use, please send us a message by logging in to My PFA.
How do I change my email, phone number, etc?
You can change your e-mail or your phone number under 'My information' at My PFA.
How do I change who should receive the money in the event of my death?
If you would like to change the appointment of beneficiaries, you need to complete a beneficiary declaration.
Download beneficiary declaration
If you are unsure about who will receive the money from your pension plan when you die, please contact us at (+45) 70 12 50 00.
What expenses do I pay in connection with my savings plan?
The expenses depend on which type of savings plan you have.
You can read more about expenses here
At My PFA, you can see the exact amount you pay in expenses.
What is the price of my insurance cover?
At My PFA, you can see the price of the insurance cover included in your pension plan.
What will it cost to transfer my savings to PFA?
If you make payments to your PFA pension plan, PFA does not charge a fee when you transfer pension savings from other companies.
Generally, the company that you are transferring your savings from will charge a transfer fee.
The size of the fee varies from one company to the other. If you want to know the exact amount, please contact the company that you are transferring your savings from.
How do I collect my savings plans with PFA?
There are many aspects you need to consider before deciding to transfer your pension savings with other companies to PFA.
A transfer may involve significant expenses, or your savings plan with another company may include terms that are worth keeping.
We want to make sure that you get the best advice about transferring your savings, and therefore we kindly ask that you contact us at (+45) 70 12 50 00.
Before you call us, you can log into My PFA and retrieve information about your other plans. This way you get the full overview of all your pension plans.
Why should I collect my savings with PFA?
Collecting your pension savings in one place means fewer administrative expenses, which results in more money for your retirement. At the same time, you get a better overview of your pension savings when everything is collected in one place.
What should I be aware of when transferring to PFA?
When transferring one or more savings plans to PFA, there are a couple of things you need to be aware of.
A transfer may involve significant expenses, or your savings plan with another company may include terms that are worth keeping.
We want to make sure that you get the best advice about transferring your savings, and therefore we kindly ask that you contact us at (+45) 70 12 50 00.
How do I transfer my savings to another company?
If you want to transfer your savings from PFA to another company, you need to contact the receiving company. The company in question will handle all practicalities in connection with the transfer.
Please note that it costs DKK 1,995 to transfer savings from PFA to another company.
What will it cost to transfer my savings to PFA?
If you make payments to your PFA pension plan, PFA does not charge a fee when you transfer pension savings from other companies.
Generally, the company that you are transferring your savings from will charge a transfer fee.
The size of the fee varies from one company to the other. If you want to know the exact amount, please contact the company that you are transferring your savings from.
Where can I see what cover I have?
Your pension plan includes various insurance plans that provide financial security for your dependants in the event of your death.
At My PFA, you can see the insurance plans you have and the exact cover they provide.
Who will receive the money in the event of my death?
If you are married, it will, as a rule, be your spouse, who will receive your life insurance and your savings if you die before retirement. Unless you have appointed another beneficiary.
A beneficiary appointment is an agreement about who we should pay the money to in the event of your death. By completing a beneficiary declaration, you decide who should receive the money or a part of them.
Deciding who should receive these benefits is important because it protects your dependants from severe financial consequences.
Unless otherwise agreed with us, your next of kin will receive the money from your pension plan. Your next of kin may vary depending on whether the policy was established (or the beneficiary appointment was made) before or after 1 January 2008.
Read more about appointing beneficiaries and next of kin
How do I change who should receive the money in the event of my death?
If you would like to change the appointment of beneficiaries, you need to complete a beneficiary declaration.
Download beneficiary declaration
If you are unsure about who will receive the money from your pension plan when you die, please contact us at (+45) 70 12 50 00.
How much will be paid out in the event of my death?
As a rule, most pension savings today include deposit security.
This means that the amount you have saved up will be paid out to your dependants in the event of your death.
In addition, your pension plan may also include other insurance plans that will be paid out if you die.
At My PFA, you can see the exact amount that will be paid out in the event of your death.
How do I secure my children financially in the event of my death?
You can secure your children financially be appointing them as beneficiaries to your pension plan. This way, you ensure that your children will receive the money in the event of your death.
It is up to you whether you want your children to get the full payout or whether you prefer that the payout is split among your children and for instance your spouse.
You can complete a beneficiary declaration here
Some pension agreements also let you choose Children's pension.
Children's pension will be paid out monthly from the time of your death and until your children turn 21 or 24.
If you want to learn more about the possibility of including Children's pension, please contact us at (+45) 70 12 50 00.
How do I change my insurance cover?
If you want to change your insurance cover, please contact us at (+45) 70 12 50 00 to get advice on the best way to combine your insurance plans.
I am surviving relative, what do I need to do?
When we are notified of a death by the Danish Central Office of Civil Registration, we forward a form to the estate that must be completed by the dependants. We will forward the form by post in order to obtain proof of identity af any surviving relatives. Once we have received the completed form, we will contact the surviving relatives if we need any supplementary information or a certificate issued by the Probate Court.
If the deceased was living outside Denmark, please contact us at (+45) 70 12 50 00.