The Pension Estimate indicates whether your savings for retirement are sufficient.

The Pension Estimate is a single figure that shows the strength of your savings. We calculate your Pension Estimate based on information about your financial situation.

You find The Pension Estimator when you log into My PFA Here you can get the full overview of your retirement finances - including both savings and payouts.

Please contact us at (+45) 70 12 50 00 if you want to increase your pension contributions. 

Your pension may be saved in different types of savings: Old-age savings, endowment pension, temporary life annuity, instalment pension and lifelong life annuity.

At mit.pfa.dk/senesteindbetaling you can see how your future payments will be allocated. 

At mit.pfa.dk/minopsparing you can see the current allocation between your types of savings.

You can view the various savings types as well as the pros, cons, terms and conditions her

You can see which savings types you have at My PFA under My payments

You decide when you want to retire, but there are rules about when you must start payouts at the latest. Read more here

In your pension certificate, you can see the agreed time of payout that applies to your savings, for example age 67. You may choose for the payout to start later than the stated time.

If you would like your payouts to start later, simply wait to contact us until this becomes relevant to you. Once the agreed payout date has passed, your pension plan will be assigned a new agreed payout date.

Please remember to notify us 1.5 months before you want your payout to start so that we can ensure that you receive it on the date you want.

You decide when you want to start receiving payouts.

In your pension certificate, you can see the agreed payout date for your savings, for example age 67. However, you can easily choose to have your payouts start earlier.

There are rules about when you can start receiving your pension payouts at the earliest and these depend on when you were born and when your savings plan was established. See the rules for when you can start receiving payouts.

Please remember to notify us 1.5 months before you want your payouts to start so that we can ensure that you receive them on the date you want.

Log in to My PFA and use the Payout Plan to plan when and how you want to have your pension paid out. 

In most cases, it will not be possible to have your plan paid out early.

If you have this option, you must pay a tax to the state which depends on the type of savings involved:
- Instalment pension: 60 % flat-rate tax on early termination. 
- Life annuity (temporary or lifelong): 60 % flat-rate tax on early termination.
- Old-age savings: 20 % flat-rate tax on early termination.
- Endowment pension (old scheme): 52 % flat-rate tax on early termination.

In addition, PFA charges an administrative fee of DKK 2,095 (2025) if the accumulated amount exceeds DKK 5,000.

Please contact our Advisory Services Centre at (+45) 70 12 50 00 if you would like to find out whether this is an option for you or if you want to have your savings paid out early.

If you are married, your spouse will, as a rule, receive your life insurance and savings if you die before retirement. Unless you have designated a beneficiary.

A beneficiary designation is an agreement stating who we should pay the money to in the event of your death. With a beneficiary designation, you can choose who should receive the money or part of it. It is important to consider who should receive the money. Otherwise, it may have major financial consequences for your dependants.

Unless agreed otherwise with us, your next of kin will receive the money from your pension plan. ‘Next of kin’ may vary depending on whether the policy/beneficiary designation was established before or after 1 January 2008. Read more about beneficiary designation and next of kin

Are you unsure who will receive the money from your pension plan in the event of your death? Then call us at (+45) 70 12 50 00.

There are differences between these two pension types. You can read more about this here.

If your employer switches to another pension provider, your existing pension plan with PFA will generally be converted into a payment-free plan. This means that no further payments will be made to this plan, and the insurance cover will be reduced or cease, but your savings will remain in the plan and continue to be invested. PFA will continue to charge an administrative fee for managing the investment of your plan. It is important to be aware of these changes and, if necessary, contact both us and the new pension provider to obtain detailed information about your options.

Your customer relationship with PFA will end unless you have other pension plans with PFA.

In the vast majority of cases, your plan is established automatically when we receive a payment from your employer. If you would like to establish a voluntary plan, you can call us at (+45) 70 12 50 00 to hear about your options.

PFA has a unique profit distribution model that differs from that of the other commercial pension companies by ensuring that as much value as possible is returned to the customers. This happens through CustomerCapital, which gives our customers an extra high return on part of their savings.

Read more about CustomerCapital here     

At My PFA, you can see whether CustomerCapital is included in your pension plan. You can also see how much you have saved in CustomerCapital and the size of return it has generated.

If you have a savings plan with regular payments and the plan you are paying into allows for CustomerCapital, you can opt for CustomerCapital on My PFA.

If you no longer want CustomerCapital, it can be deselected at My PFA.

The interest on PFA Individual CustomerCapital is credited to your ordinary pension savings in April of the following year. PFA may introduce an ongoing interest, but it is currently 0.

The Pension Estimate indicates whether your savings for retirement are sufficient.

The Pension Estimate is a single figure that shows the strength of your savings. We calculate your Pension Estimate based on information about your financial situation.

You find The Pension Estimate when you log into My PFA. Here you can get the full overview of your retirement finances – including both savings and payouts.

Please contact us at (+45) 70 12 50 00 if you want to increase your pension contributions. 

A decrease in your Pension Estimate may be due to various reasons. This could, for instance, be that:
1. your salary has increased, which cause a lower Pension Estimate. This is because the Pension Estimate is calculated based on your current salary.
2. your PensionsInfo report is outdated and therefore not included in the Pension Estimate. This can be solved by submitting a new report.
3. there has been changes to the information about your assets or property – please check the entered details. 
4. the preferred retirement age has been set at to a lower age than previously.
5. you have reduced your voluntary payment.
6. you have deselected state pension and ATP in the calculation.
7. there has been a negative return, which has reduced your pension savings.

The pension check-up is our way of helping you gain an overview of whether your savings and insurance cover match your needs. We use the colours red, yellow or green to indicate whether your plan matches our recommendations or if you should consider making adjustments.

As a rule, we automatically receive information about your address from the Danish Civil Registration System, so you do not need to contact us when you move.

If you have address protection, we do not receive information about your address, and you must therefore contact us if you move.

If you live outside Denmark, you need to fill in a form in order for us to change your address. In this case, we kindly ask that you contact us to request the form.

If you receive payouts from PFA Pension and would like to change the account number we pay into, please send us a message via My PFA.

If you would like to change your email address or phone number, you can do so on My PFA under ‘Contact information’.

If you want to change who receives the money in the event of your death, you need to complete a beneficiary declaration.

Download beneficiary declaration

If you are unsure about who will receive the money from your pension plan when you die, please call us at (+45) 70 12 50 00.

On My PFA in the Payout Plan, you can see how much you can expect to receive at the agreed time of retirement.

Instalment pension
Payouts from an instalment pension or temporary life pension are subject to personal income tax. If your instalment pension is very small, you can have it paid out as a lump sum against a flat-rate tax of 60 %.

Lifelong life pension
Payouts from a lifelong life pension are subject to personal income tax.
You can convert your employer-funded life pension to a lump sum on retirement if the annual payout totals DKK 12,800 or less. In this case, the payout will be subject to a 40 % flat-rate tax.

Old age savings
Payouts from an old-age savings plan are not subject to tax as the payments haven’t been tax-deductible.

Endowment pension
In 2026, payouts from an endowment pension are subject to a flat-rate tax of 40 %.

If you have signed a payout agreement, you will receive a letter on My PFA, a few days before the agreed payout date. In the letter you can see what your payouts will be for the year.

During December, PFA will send out messages/letters to the customers currently receiving payouts. The message/letter includes information about next year’s payouts. If your payout comes from a market rate plan (PFA Plus), you will typically be able to see your payout on My PFA from around mid-November.

There are many aspects you need to consider if you are considering transferring your pension savings from other companies to PFA.

There may be costs associated with the transfers, or your savings with the other company may have been set up on terms that are worth preserving.

We want to make sure that you get the best advice about transferring your savings, and therefore we kindly ask that you call us at (+45) 70 12 50 00.

Before you call us, you can log into My PFA and retrieve information about your other plans. This way you get the full overview of all your pension plans.

When you combine your pension savings in one place, you save on administrative costs, which means more money when you retire. At the same time, you get a better overview of your pension savings when everything is combined in one place.

When you want to transfer one or more savings plans to PFA, there are a few things you need to be aware of.

There may be costs associated with the transfers, or your savings with the other company may have been set up on terms that are worth preserving.

We want to make sure that you get the best advice about transferring your savings, and therefore we kindly ask that you call us at (+45) 70 12 50 00.

When you want to transfer one or more savings plans to PFA, there are a few things you need to be aware of.

If you want to transfer your savings from PFA to another company, you need to contact the receiving company. The company in question will handle all the practicalities in connection with the transfer.

Please note that it costs DKK 2,195 (2026) to transfer savings from PFA to another company.

If you make payments into your PFA pension plan, PFA does not charge a fee to receive your pension savings from other companies.

Generally, the company that you are transferring your savings from will charge a transfer fee.

The size of the fee varies from one company to the other. If you want to know the exact amount, please contact the company that you are transferring your savings from.

It may vary from company to company, but as a rule of thumb, the majority of transfers are completed within 2 months.

As a rule, the value of your accumulated Individual CustomerCapital will be included when you transfer your pension plan out of PFA. However, this only applies as long as PFA meets the solvency capital requirement.

It is not possible to transfer part of the pension savings from a pension plan in another pension company to PFA. However, it is possible to transfer part of the pension savings from a pension plan in a financial institution to PFA. Please contact us at (+45) 70 12 50 00 to initiate the process.

PFA does not offer the option to transfer part of the pension savings from a pension plan in PFA to a pension plan in another pension company or a financial institution.

You will not automatically be notified when the transfer is received by PFA, but once PFA has received the transfer, you can view it on My PFA under ‘Payments’.

If you transfer your savings from the average interest rate environment to a market rate plan, you will, in some cases, get offered a transfer allowance in return for the guaranteed benefits that you give up. The transfer allowance is a nonrecurring amount that will be transferred to your market rate plan. Please contact us at (+45) 70 12 50 00 for advice on transitioning from an average interest rate plan to a market rate plan.

We only transfer savings to companies that are registered on the Danish Tax Agency’s list

Life pension is based on a collective pension arrangement, where those who live for a shorter period help fund those who live longer. If you wish to terminate your pension plan early, it goes against this fundamental principle of the collective pension arrangement. This is why we need to collect some information from you before we can initiate a payout.

Seen from a taxation perspective, limitations apply to the amount that you can pay to the various savings types in order to get full tax deductibility for the payments..

Instalment pension
In 2026, you can pay a maximum of DKK 68,700 to an instalment pension or a temporary life pension. This applies regardless of whether you make private payments or payments through your employer.

Lifelong life pension
In 2026, you can pay up to DKK 60,300 into your private life pension. If you pay more, the deduction will be evenly distributed from this year and over the next 9 years. If the single payment amounts to less than DKK 603,000, it can be deducted using the top-up allowance (DKK 60,300 in 2025) until the full amount has been deducted. You decide this yourself in your preliminary income assessment.
If you make extra payments to your lifelong life pension through your employer, there is no limit to how much you can pay.

Old-age savings
The amount limit depends on how many years you have until your state retirement age.

If you have more than 7 years until your state retirement age, you can pay DKK 9,900 into your old-age savings plan.

If you have 7 years or less until your state retirement age, you can pay DKK 64,200 into your old-age savings plan.

At My PFA, you can see an overview of your payments for this year as well as previous years. 

Whether you would like to pay more or less, we would be very happy to speak with you.

We just want to make sure that you get the best possible advice as several factors are important to consider when you change the size of your payments.

If you make payments through your employer, it is important that you also notify the payroll office about any changes in the size of your payments.

If you would like to make a single payment into your pension plan, we would be very happy to speak with you.

We want to ensure that you receive advice on the tax deduction rules and the best way to investment your money. Call us at (+45) 70 12 50 00.

If the payments made through your employer have stopped because you have left your job, you will receive a letter from us briefly describing your options.

Depending on your current situation, you can choose to continue making the payments on a private basis, put the plan on hold for a period of time and thus keep your insurance cover, or change your plan to a plan without payments and without insurance cover.

If you are unsure about how you want to continue your plan, please call us at (+45) 70 12 50 00.

If you make private or voluntary payments to your pension plan, you can stop the payments by notifying us in writing. You can send us a message by logging in to My PFA.

When you notify us, please state your customer or policy number.

You will receive a notification if the payment is not made on time. Your insurance plans will cease if we continue to not receive the payment. If you have any questions regarding the reminder, please call us at (+45) 70 12 50 00.

You need to ask your employer (HR/payroll administrator) to pay the extra amount into your pension plan. You must have an employer-paid pension plan with PFA to be able to pay money in from your optional pay account (fritvalgskonto).

Yes, you qualify for a tax deduction for payments into your instalment pension. When you pay into your instalment pension through your employer, you receive a tax deduction because the payment is deducted from your salary before tax is calculated. This means that the amount taxed on your salary statement is reduced by the pension payment. If you make private payments into your instalment pension, you receive a tax deduction via your annual tax assessment notice in your tax file at skat.dk, and you must enter the payment on your annual tax assessment notice to receive the deduction. You can receive an annual tax deduction of up to DKK 65,000 (2026) for payments to an instalment pension and a temporary life pension combined. If you live in Greenland and are liable to pay tax there, you generally cannot have an instalment pension with PFA.

Yes, you qualify for a tax deduction for payments into your lifelong life annuity. At PFA, we call it lifelong life pension. When you pay into your lifelong life pension through your employer, you receive a tax deduction because the payment is deducted from your salary before tax is calculated. This means that the amount taxed on your salary statement is reduced by the pension payment. If you are making private payments into a lifelong life pension, you will receive tax deduction via your annual tax assessment notice in your tax folder on skat.dk. You must note the payment on your tax assessment notice in order to receive tax deduction. If you live in Greenland and are liable to pay tax there, you cannot receive a Greenlandic tax deduction for payments into a lifelong life pension with PFA.

The time frame can vary, but the standard notice periods range from the current month plus 1 month to the current month plus 3 months.

Please contact your financial institution if you wish to establish, change or terminate a Letsikring plan.

When you have a market rate plan, we invest your savings in shares, bonds and similar based on the investment profile you have selected.

With a market rate plan, you are not guaranteed a fixed return and therefore not a fixed payout either.

In return, PFA can invest your money more freely and invest a larger part in shares, properties etc. In our experience, this provides a better return than traditional average interest rate plans in the long run.

PFA’s market rate product is called PFA Plus. Read more about market rate

With a savings plan in the average interest rate environment, your savings earn the deposit interest rate that PFA sets on an ongoing basis.

At the same time, you are guaranteed a fixed payout on retirement.

This means that with an average interest rate plan, you know the size of the minimum payout you will receive on retirement. In return, your plan does not have the same high return potential as market rate plans do.
Read more about average interest rate

The calculation of the size of the guaranteed benefits is based on a set of assumptions concerning the rate of interest, risk, expenses etc.

The assumed rate of interest is called the basic interest rate. The size of the basic interest rate depends on when the pension plan was established and when any increases in the size of the payments took effect.

The basic interest rate is not comparable with a guaranteed rate of interest. The deposit interest rate, which is the current rate of interest, may during some periods be higher or lower than the basic interest rate as long as we are able to uphold the guaranteed benefits at the time of payout.

With an average interest rate plan, you do not receive a guaranteed rate of interest, instead you receive a minimum payout on retirement.

The calculation of the size of the guaranteed benefits is based on a set of assumptions concerning the rate of interest, risk, expenses etc.

The assumed rate of interest is called the basic interest rate. The size of the basic interest rate depends on when the pension plan was established and when any increases in the size of the payments took effect. 

We fix the deposit interest rate on an ongoing basis based on the development on the financial markets and with regard to being able to honor our responsibilities towards our customers.

Under Danish law, we are required to set aside sufficient funds to ensure that all our customers receive their guaranteed minimum benefits on retirement.

You can see the return on your savings at My PFA.

You can also follow the return on the various investment profiles here.

At My PFA you can see which investment profile you have, and you can also switch to another investment profile.

If you have a PFA Plus plan, you can see your investment profile at My PFA. Here, you can also switch to another profile.

Typically, you can choose among three different investment profiles depending on your risk appetite. Read about the three investment profiles here

You can change your investment profile at My PFA.

Which investment profile you should choose depends on whether you give priority to a strong return potential or a low level of risk. Before you decide which investment profile you should choose, you can use our Investment Guide.

Yes, if you have an interest in investing and want to take responsibility for the investment of your savings, you can choose ‘You Invest’.

With ‘You Invest’, you decide which funds you want to place your money in and how to allocate your money among the different funds. All of this takes place at My PFA.

With ‘You Invest’, the investment of your savings is entirely your own responsibility, and PFA does not offer personal investment advice.

Not all of our customers can select ‘You Invest’. At My PFA, you can see whether this option is available to you.

Yes, you can decide for yourself whether your savings should have an extra focus on climate. You can do this by choosing to have part of your savings invested in PFA Climate Plus. You do this by choosing an investment profile in PFA Plus and then selecting the desired share in PFA Climate Plus. You also have the option to select the desired share in PFA Climate Plus if your savings are in PFA Flexible.  You can change your investment choices at My PFA.

Yes, your pension savings will continue to be invested even when you have started your payout. If you have Profile Low, Medium or High the percentage of shares will continue to be reduced when you receive payout. You can read more about the investment profiles here.

PFA does not provide information about current positions in shares and bonds, but here you can see the most recently published overviews of listed shares and bonds in PFA. Here you can also see which companies formed part of the PFA Climate Plus holdings at the time of publication.

The costs depend on the type of savings plan you have.

You can read more about costs here

On My PFA, you can see the exact amount you pay in costs.

The size of the fee varies from one company to the other. If you want to know the exact amount, please contact the company that you are transferring your savings from.

On My PFA, you can see the price of the insurance cover included in your pension plan.

The first three changes of investment profile in PFA within the same calendar month are free of charge, i.e., without any additional costs. This also applies to changes in the investment distribution in PFA Flexible or the share in PFA Climate Plus. If you make more than three changes, you must pay 0.5 per cent of the savings being reallocated each time. If you change your investment profile, your share in PFA Climate Plus or the investment allocation in PFA Flexible at the same time, you only pay 0.5 per cent of the savings being reallocated, as this is considered one change.

No, there are no additional costs associated with savings in PFA Climate Plus, as the cost level is the same as for the rest of your savings.

There are no costs associated with terminating ongoing contributions or voluntary insurance on your pension plan with PFA. The termination must be made in writing. You can send us a message by logging in to My PFA. When you notify us, please state your customer or policy number.

There are no costs associated with decreasing or increasing your insurance cover with PFA. However, changes may require the submission of health information, which must be deemed satisfactory by PFA. The change in insurance coverage means that the cost of your insurance will change.

There are no costs associated with starting payouts with PFA once you have reached your retirement age. If you wish to start your payouts, please call us at (+45) 70 12 50 00 to get advice and to initiate your payouts. Please remember that you need to notify us at least 1.5 months before you want to start receiving payouts. This way, we can ensure that you will start receiving payouts on the requested date.

Read more about the earliest payout age for old-age savings here.

There are no costs associated with starting payouts with PFA once you have reached your retirement age. If you wish to start your payouts, please call us at (+45) 70 12 50 00 to get advice and to initiate your payouts. Please remember that you need to notify us at least 1.5 months before you want to start receiving payouts. This way, we can ensure that you will start receiving payouts on the requested date.

Read more about the earliest payout age for endowment pension here

There are no costs associated with starting payouts with PFA once you have reached your retirement age. If you wish to start your payouts, please call us at (+45) 70 12 50 00 to get advice and to initiate your payouts. Please remember that you need to notify us at least 1.5 months before you want to start receiving payouts. This way, we can ensure that you will start receiving payouts on the requested date.

Read more about the earliest payout age for instalment pension here

There are no costs associated with starting payouts with PFA once you have reached your retirement age. If you wish to start your payouts, please call us at (+45) 70 12 50 00 to get advice and to initiate your payouts. Please remember that you need to notify us at least 1.5 months before you want to start receiving payouts. This way, we can ensure that you will start receiving payouts on the requested date.

Read more about the earliest payout age for instalment pension here

If you do not wish to receive digital communication from PFA Pension, you may contact PFA Pension to inquire about the possibilities for exemption. Upon exemption, PFA Pension may charge a fee for it.

PFA Grant is a contribution to your investment costs. It is stated in your employer’s/organisation’s agreement whether you are entitled to a PFA Grant. You can see your potential grant on My PFA under Costs.

If you live outside Denmark, you can apply for exemption from pension yield tax.

It is the Danish tax authorities that decides whether you can be exempt from pension yield tax. Therefore, you need to contact the tax authorities to get more information.

If the Danish tax authorities decide that you may be exempt from pension yield tax, you will receive an exemption declaration which you must forward to us.

Read more about pension yield tax 

Instalment pension
Payouts from your instalment pension or temporary life pension are subject to personal income tax.
If your instalment pension is very small, you can have it paid out as a lump sum against a flat-rate tax of 60 %.

Lifelong life pension
Payouts from your lifelong life pension are subject to personal income tax. You can convert your employer-funded life pension to a lump sum on retirement if the annual payout totals DKK 13,400 or less. In this case, the payout will be subject to a 40 % flat-rate tax.

Old age savings
Payouts from an old-age savings plan are not subject to tax as the payments have not been tax-deductible.

Endowment pension
In 2026, payouts from an endowment pension are subject to a flat-rate tax of 40 %.

Seen from a taxation perspective, limitations apply to the amount that you can pay to the various savings types in order to get full tax deductibility for the payments.

Instalment pension
In 2026, you can pay a maximum of DKK 68,700 to an instalment pension or a temporary life pension. This applies regardless of whether you make private payments or payments through your employer.

Lifelong life pension
In 2026, you can pay up to DKK 63,200 into your private life pension. If you pay more, the deduction will be evenly distributed from this year and over the next 9 years. If the single payment amounts to less than DKK 603,000, it can be deducted using the top-up allowance (DKK 63,200 in 2026) until the full amount has been deducted. You decide this yourself in your preliminary income assessment.

If you make extra payments to your lifelong life pension through your employer, there is no limit to how much you can pay.

Old-age savings
The amount limit depends on how many years you have until your state retirement age.

If you have more than seven years until your state retirement age, you can pay DKK 9,900 into your old-age savings plan.

If you have seven years or less until your state retirement age, you can pay DKK 64,200 into your old-age savings plan.

You can request to get your payments changed. If you have made payments to both a private plan and a plan through an employer, you must contact your bank or the pension company that you have the private plan with. The is because payments via your employer take precedence to private payments. If you have made payments via an employer (for example a former employer) to a plan with another pension company, you must send us documentation. You can find the information on Skat.dk under “Tax information” – “Employer-administered pension plans” and “Privately arranged pension plans”. We will then assess the possibility of changing your payments to a lifelong pension instead. You will hear from us if, contrary to expectations, we are unable to change the payment.

If you have paid too much into your old-age savings, this will result in a flat-rate tax of 20 per cent on the excess amount paid. The Danish Tax Agency will collect the charge through your tax assessment notice. If it is possible within the amount limits, the excess amount can be transferred to an instalment pension and/or a life pension, thereby reducing the tax to the state to 4 per cent.

It is possible to make adjustments for the previous four calendar years, provided this is done before 1 May. This means that in 2026, after 30 April, we can make adjustments for 2023, 2024 and 2025, but not for 2022 or earlier years. Call us at (+45) 70 12 50 00.

If you only make payments through PFA, we will ensure that you do not pay more than the permitted amount into the various pension plans. If you make pension payments outside of PFA, it is important that you inform us how much you pay to each pension plan, so that we can ensure that you do not pay more than the permitted amount.

If you make payments to life pension or instalment pension in a pension plan, you will receive tax deduction for the payments, which reduces your taxable income. You do not receive tax deduction for payments if you are making payments into old-age savings in a pension plan. In addition, there are pension plans that are structured in such a way that payments are not eligible for tax deductions. If you have any questions about how your pension payments affect your tax, we recommend that you contact a tax adviser or PFA Advisory Services Centre.

Section 39 a of the Greenlandic Income Tax Act regulates the taxation of pension plans under which the employer pays into a lifelong pension plan – typically with a Danish pension company such as PFA – for an employee who is liable to tax in Greenland.
The arrangement means that:
–The payments are taxed in Greenland before they are transferred to the pension company.
–The return on the pension savings is taxed at 15.3 %, which is deducted by the pension company.
–Payouts from the pension are tax-free when they are made as lifelong payments.

Your pension plan includes various insurance plans that provide financial security for your dependants in the event of your death.

On My PFA, you can see the insurance plans you have and the exact cover they provide.

If you are married, your spouse will, as a rule, receive your life insurance and savings if you die before retirement. Unless you have designated a beneficiary.

A beneficiary designation is an agreement stating who we should pay the money to in the event of your death. With a beneficiary designation, you can choose who should receive the money or part of it.

It is important to consider who should receive the money. Otherwise, it may have major financial consequences for your dependants.

Unless agreed otherwise with us, your next of kin will receive the money from your pension plan. ‘Next of kin’ may vary depending on whether the policy/beneficiary designation was established before or after 1 January 2008. Read more about beneficiary designation and next of kin

Are you unsure who will receive the money from your pension plan in the event of your death? Then call us at (+45) 70 12 50 00.

If you want to change who receives the money in the event of your death, you need to complete a beneficiary declaration.

Download beneficiary declaration

If you are unsure about who will receive the money from your pension plan when you die, please call us at (+45) 70 12 50 00.

As a rule, most pension savings today include deposit security. This means that the amount you have saved up will be paid out to your dependants in the event of your death.

In addition, your pension plan may also include other insurance plans that will be paid out if you die.

On My PFA, you can see the exact amount that will be paid out in the event of your death.

You can secure your children financially in the event of your death by designating them as beneficiaries of your pension plan. This way, you ensure that your children will receive the money in the event of your death.

It is up to you whether your children should receive the full payout or whether they should share it with, for example, your spouse.

You can complete a beneficiary declaration here

Some pension agreements also allow you to add a children's pension. Children’s pension will be paid out monthly from the time of your death and until your children turn 21 or 24.

If you want to learn more about the possibility of including a children’s pension, please contact us at (+45) 70 12 50 00.

On My PFA under “Adjust my insurance cover”, you can use our Insurance Guide, and you also have the opportunity to adjust your insurance cover if needed.

When we are notified of a death by the Danish Civil Registration System, we forward a form to the estate that must be completed by the dependants. We will forward the form by post in order to obtain proof of identity of any surviving relatives. Once we have received the completed form, we will contact the surviving relatives if we need any supplementary information or a probate court certificate. If the deceased was living outside Denmark, please call us at (+45) 70 12 50 00.

Your old-age savings will be paid out to your dependants unless you have specified otherwise.

You can read more here

You can use your insurance cover by logging in to My PFA or you can call us at (+45) 70 12 50 00 to submit a claim

On My PFA, you can see your cover.

It is always a good idea to involve your own doctor. Your own doctor knows you better and can better assess if you should be referred to an examination or which treatment you need.

Your doctor cannot give you referrals to all types of examinations and treatments, however, it is always a good idea to involve your own doctor. Your own doctor knows you better and knows which treatment you need.
If your doctor has already given you a referral and you are unsure what you have been referred to, you can view your referral at www.sundhed.dk by logging in with your MitID. PFA does not have access to your electronic referrals.

If you have a referral, you can submit it via My PFA when you create a claim. You are also welcome to contact us to find out if it is necessary.

If an examination or treatment by a specialist is approved, PFA Pension has a quality-controlled network. You will receive the relevant contact details. You then contact the private hospital or clinic yourself. This means that you should not initiate examinations and treatments without prior accept from PFA Pension.

On My PFA, you can see which insurance cover you have. You can read more about the insurance cover here.

If you have registered for voluntary health insurance, please note that any pre-existing illnesses and illnesses that have arisen as a consequence hereof will not be covered until six months after the date of registration.

You can find your approval under Messages on My PFA.

Yes, you can generally choose your own therapist; however, PFA reserves the right to refer you to specific therapists for certain treatments. If you want to ensure that the full cost is covered by the health insurance, it is a requirement that the therapist has an agreement with the Danish National Health Service. For online treatment, you will automatically be assigned a therapist by our provider.

When your claim has gone through, you will receive a confirmation on My PFA.

PFA Preventive Care makes it easy to intervene before a minor disorder turns into a serious problem. Just select a preventive treatment and book online.

PFA Preventive Care gives you access to a number of treatments if you are experiencing any work-related pain or problems in your back, shoulders, neck, arms or legs. A referral from your doctor is not needed.
However, the insurance does not cover injuries sustained during leisure time – for instance from fitness or sports activities.

Read more about PFA Preventive Care

On My PFA, you can see whether you are covered by PFA Preventive Care.

With PFA Preventive Care, you can receive reflexology, physiotherapy, massage and treatment by a chiropractor.

You can book a treatment on My PFA or by calling Falck Healthcare at (+45) 70 10 20 42.

If you develop a long-term illness and are unable to do your job, you may benefit from occupational capacity insurance.

Read more about PFA Occupational Capacity

Log in to My PFA and see how you are covered by your occupational capacity insurance.

If your occupational capacity is reduced to a degree qualifying for cover, you may receive a monthly payout depending on the pension plan you have.

At the earliest, the payouts will start 3 months after you reported sick. For some pension plans, the payouts start after 6 or 12 months.

Your payout options depend on your pension plan. Log in to My PFA and see what applies to you.

You can also submit your claim and read more about the claims process online.

If you want to change your occupational capacity insurance, please call us at (+45) 70 12 50 00.

PFA Occupational capacity provides a monthly payout, which is made on the first day of the month. The amount is paid out before tax and is subject to individual income tax.

The payout from the insurance cover may affect/be affected by the size of public benefits.

Payout in the event of reduced occupational capacity will continue for as long as the conditions are met. Based on the information received, we will assess your occupational capacity.

We will award payout for the period during which there is documentation that your occupational capacity is reduced.

Some pension plans include a disability lump sum (a lump sum in the event of a permanent reduction in the occupational capacity).

If your occupational capacity has been reduced by a minimum of two thirds for more than one year and the condition is permanent, you can have your disability lump sum paid out. The amount depends on your type of pension plan. There may also be a requirement for loss of income.

You can check whether you have a disability lump sum on My PFA.

You can also submit your claim and read more about the claims process here

The processing time is approximately 6-8 weeks from the date we have received all the necessary information.

The payout is expected to be available on your NemKonto approximately two weeks after your case has been settled.

We have assessed that your occupational capacity is reduced, and you have received payout from your occupational capacity insurance throughout a period. If your occupational capacity is still reduced to a degree qualifying for cover, you can apply to have your payout resumed.

You can apply to have your occupational capacity insurance payout resumed by logging in to My PFA and selecting “Write a new message”.

If your occupational capacity is no longer reduced and you are no longer entitled to payout from the insurance, payments must be made to the plan in order to maintain the insurance cover.

If you want to change your PFA Occupational Capacity, please call us at (+45) 70 12 50 00.

We have assessed that your occupational capacity is reduced, and you have received payout from your occupational capacity insurance throughout a period.

If, after the expiry of the awarded period, your occupational capacity is still reduced by at least half or two thirds, you can apply to have your payout resumed.

You can apply to have your occupational capacity insurance payout resumed by logging in to My PFA and clicking “Write a new message”.

Payout from occupational capacity insurance varies depending on the insurance cover you have. Your insurance may provide cover in the form of a fixed agreed amount, or it may top up your previous salary (up to the agreed maximum cover).

The payout from the insurance may affect/be affected by the size of public benefits.

If you have any questions regarding the specific calculation, please contact us at (+45) 70 12 50 00 or write to us via My PFA.

The rules for payout from occupational capacity insurance vary depending on the insurance cover you have. The payout from the insurance may affect/be affected by the size of public benefits.

If you have any questions regarding the specific calculation, please contact us at (+45) 70 12 50 00 or write to us via My PFA.

Payout from occupational capacity insurance varies depending on the insurance cover you have. Your insurance may provide cover in the form of a fixed agreed amount, or it may top up your previous salary (up to the agreed maximum cover). The payout from the insurance may affect/be affected by the size of public benefits.

If you have any questions regarding the specific calculation, please contact us at (+45) 70 12 50 00 or write to us via My PFA.

If you are dissatisfied with or disagree with a decision, we ask you first to contact the employee who made the decision in your case and explain what you disagree with. We will then review your case.

If you still disagree after this, you can complain to PFA’s complaints officer, who will conduct a new review of your case.

Finally, you can file a complaint with the Danish Insurance Complaints Board. If you wish to file a complaint with the Danish Insurance Complaints Board, you can do so via their website www.ankeforsikring.dk. There is a small fee for filing a complaint.

If you have suffered a work-related injury, you should contact your employer or health and safety representative and ask for the injury to be reported.
 
If the work-related injury has resulted in a long-term reduction of your ability to work, you may also be entitled to benefits in the event of reduced occupational capacity. This requires that you have PFA Occupational Insurance, which provides financial cover if you become seriously ill and are unable to work. 

See how you are covered in your pension certificate and terms and conditions, which you can find on My PFA

If you want to change your insurance cover, please call us at (+45) 70 12 50 00 so that we can help you with advice and guidance on the best combination of your insurance cover.

On My PFA, you can see an overview of your insurance cover.

The overview shows the level of cover, how the insurance cover works and what you need to do if you need to use your insurance.

In the Insurance Guide on My PFA, you can also see what level of cover PFA recommends that you have.

If you pay for your insurance cover on a private or voluntary basis, you are free to terminate your insurance cover when you no longer need it.
The term of notice is the current month plus one month.

If you have paid for a full year at a time, we will refund any overpayment.
The termination must be made in writing. You may find this link useful.

It is important that you state your customer or policy number when you cancel your insurance.

When you leave your job, your payments will by default be put on hold for three months, during which you keep your insurance cover even though you are not making payments to your plan. During this period, the price of your insurance cover will be deducted from your savings.

If, when you leave your job, you already know that you will not need to keep your insurance cover for three months, you can cancel your insurance cover with effect from the first day of the following month.

If you want your insurance cover to lapse before the three months in which your payments are on hold have ended, we must be notified in writing, so you need to send us a message via My PFA.

We need your health information to assess the insurance risk and determine whether your risk allows the insurance increase you want and, if so, on what terms we can offer it to you.

PFA can help companies work with employee well-being. 
- We advise companies on how you can create a healthier working life and improve well-being. 
- We have developed a model with inspiration and practical tools for employees, managers and HR. 

You can read more about our work with health and well-being here

If you would like to discuss the options for your company, you can contact our PFA Business Centre at (+45) 70 80 90 30.

For customers with PFA, we offer both a guide for managers about the menopause and a range of webinars about the menopause for employees, managers and HR. 

If you would like to discuss the options for your company, you can contact our PFA Business Centre at (+45) 70 80 90 30.

PFA Health Insurance gives you access to quick examination and treatment at hospitals, clinics and by specialists.

Here, you can see what is covered by PFA Health Insurance and what is not

On My PFA, you can see whether you are covered by PFA Health Insurance.

Please contact our health centre at (+45) 70 12 50 00. You can also submit your claim here

Once you have been approved for examination or treatment, you will generally be referred to a treatment facility within PFA’s quality-controlled network.

If you leave your job with the employer who is making payments to your pension plan, your insurance cover will lapse after 3 months.

PFA offers you the opportunity to continue your pension plan and thus keep your PFA Health Insurance when you leave your job.

For further information about prices, terms and conditions, please call us at (+45) 70 12 50 00.

In some cases, your children will be covered by your health insurance.

If you have PFA Health Insurance, you will often be able to take out a health insurance for your spouse or domestic partner – again depending on the agreement between your employer and PFA.

If you want to see whether you have PFA Health Insurance for your children, you can log in to My PFA. Here you can also see whether your children are covered by the insurance.

If you want to learn more about the possibility of taking out health insurance for your spouse, please call us at (+45) 70 12 50 00.

Your partner is not covered by your PFA Health Insurance. If you have PFA Health Insurance, your spouse, domestic partner or registered partner can often purchase the insurance at a favourable price subject to certain conditions. Your partner can purchase the insurance if this is permitted under the agreement between your employer/organisation and PFA.

The health insurance is established separately and is paid annually via Betalingsservice. Your partner can view the health insurance on My PFA under “Your insurance cover”.

As a general rule, all treatment takes place in Denmark, but there may be exceptions. Please call us at (+45) 70 12 50 00 if you are unsure.

Your health insurance does not cover dental treatment, dental surgery or treatment and surgery of the jaw caused by dental problems. Bite plates are not covered either.

Under certain conditions, it is possible to transfer seniority from a health insurance plan with another company. You should therefore remember to mention this if you submit a claim.

PFA can help by providing access to crisis psychologists. Call us at (+45) 70 12 50 00. We are ready to help you. 

PFA does not generally cover expenses for treatment for addiction if there is no waiting time in the public healthcare system. 

If you need answers to any further questions, please call us at (+45) 70 12 50 00. We are ready to help you.

To be able to advise you properly about concussion, we would like to speak to you as the help we can offer depends on your situation and on how you are covered by your insurance plans.
Call us at (+45) 70 12 50 00. We are ready to help you.

Your pension plan includes various insurance plans that provide financial security for your dependants in the event of your death.

On My PFA, you can see the insurance plans you have and the exact cover they provide..

If you are married, your spouse will, as a rule, receive your life insurance and savings if you die before retirement. Unless you have designated a beneficiary.

A beneficiary designation is an agreement stating who we should pay the money to in the event of your death. With a beneficiary designation, you can choose who should receive the money or part of it.

It is important to consider who should receive the money. Otherwise, it may have major financial consequences for your dependants.

Unless agreed otherwise with us, your next of kin will receive the money from your pension plan. ‘Next of kin’ may vary depending on whether the policy/beneficiary designation was established before or after 1 January 2008.. Read more about beneficiary designation and next of kin.

Are you unsure who will receive the money from your pension plan in the event of your death? Then call us at (+45) 70 12 50 00.

If you want to change who receives the money in the event of your death, you need to complete a beneficiary declaration.

Download beneficiary declaration

If you are unsure about who will receive the money from your pension plan when you die, please call us at (+45) 70 12 50 00.

As a rule, most pension savings today include deposit security. This means that the amount you have saved up will be paid out to your dependants in the event of your death.

In addition, your pension plan may also include other insurance plans that will be paid out if you die.

On My PFA, you can see the exact amount that will be paid out in the event of your death.

You can secure your children financially in the event of your death by designating them as beneficiaries of your pension plan. This way, you ensure that your children will receive the money in the event of your death.

You can complete a beneficiary declaration here

Some pension agreements also allow you to add a children's pension. Children’s pension will be paid out monthly from the time of your death and until your children turn 21 or 24.

If you want to learn more about the possibility of including a children’s pension, please contact us at (+45) 70 12 50 00.

When we are notified of a death by the Danish Civil Registration System, we forward a form to the estate that must be completed by the dependants. We will forward the form by post in order to obtain proof of identity of any surviving relatives. Once we have received the completed form, we will contact the surviving relatives if we need any supplementary information or a probate court certificate.

If the deceased was living outside Denmark, please call us at (+45) 70 12 50 00.

If you want to see exactly which illnesses and diagnoses that are covered by your insurance, you can access the list in your terms and conditions of pension on My PFA

Please note that insurance cover for certain critical illnesses does not include all critical illnesses. This means that you can suffer from a serious illness without necessarily being entitled to a payout.

On My PFA, you can see whether you have PFA Critical Illness and how much cover you have.

At PFA, we attach importance to personal contact. Please call us at (+45) 70 12 50 00 if you need to use your insurance.

Submit your claim on My PFA and read more about how to apply for cover.

On average, our processing time is 8-10 days after we have received all the relevant information.

You will achieve the quickest processing time if you enclose a copy of your medical record along with the application form and the consent form. The medical records should preferably include a description of the course of the illness, including the results of any examinations you have undergone, such as biopsies or scans. If you forward a medical record from Sundhed.dk, please note that we are only able to use the pages that include name and civil registration number.

Your claim for payout may become time-barred, so it is important to submit it in time. Pursuant to Section 29 in the Danish Insurance Contracts Act, a claim will typically become time-barred after 3 years.
If your insurance cover has ceased or is about to cease, it is especially important to contact us quickly, as the deadline for submitting a claim to us expires after just 6 months (calculated from the date the insurance ceases).

There are special rules in the event of death, as a claim for payout must be submitted to us before the death of the insured. If this does not happen, the claim will be considered to have lapsed.

If you do not enclose medical records, we will request relevant medical record information from the doctors/hospitals where you were examined or treated for the reported illness. This is done by letter, as we cannot obtain this information electronically ourselves. This will usually extend the case processing time by 2-4 weeks.

You cannot receive a payout for your critical illness if you have previously had the same critical illness or a similar illness.

For example, you cannot receive compensation for a blood clot in the heart if you have previously had a blood clot in the heart.

If you were diagnosed with cancer before entering the plan, payout can only be made for one cancer diagnosis during the insurance period, and only if the new diagnosis is made at least seven years after treatment of the first cancer diagnosis was completed.

Payout for cancer can never be made if it is a case of metastases or recurrence from a previously diagnosed cancer.

If you were diagnosed with cancer before entering the plan, payout can only be made for one cancer diagnosis during the insurance period, and only if the new diagnosis is made at least seven years after treatment of the first cancer diagnosis was completed.

Payout for cancer can never be made if it is a case of metastases or recurrence from a previously diagnosed cancer.

You find your terms and conditions of pension/insurance conditions on My PFA under ‘Documents’.

Please note that you can only ever find the terms and conditions for your own insurance cover.

The letter you have received briefly describes your options after your payments have stopped.

What will happen to your plan depends on your current situation and whether you will start a new job right away or you have left your job without a new job at hand.

If you are unsure about how you want to continue your plan, please call us at (+45) 70 12 50 00.

If your new job uses another pension company than PFA, you should look into whether your new insurance plans offer the same level of cover as your PFA plans did.

If that is the case, you can change your PFA plan into a pension plan without payments and without any insurance cover.

This way, you pay minimum expenses and we will continue investing your pension savings.. Read more about pension plans without payments

You can also consider transferring your PFA plan to your new pension company, so you only have to pay a single set of administrative expenses. 

If you are able to, you can make your own payments to the pension plan after you leave your job.

This way, your savings plan will continue, and you keep your insurance cover. For further information about prices, terms and conditions, please call us at (+45) 70 12 50 00.

If you are unable to continue the payments to your pension plan when you leave your job, you can choose to put your plan on hold for a period of time.

Putting your payments on hold means that you do not make any payments to your plan, but you still keep you insurance cover, and the price of your insurance cover is deducted from your savings. Putting your payments on hold can be a good solution if you want to keep your insurance cover while you clarify your future job situation.

You can also change your plan into a plan without payments and insurance cover. This way, you pay a minimum of costs, and we continue to invest your money.

Read more about pension plans without payments

When you leave your job, your payments will by default be put on hold for three months, during which you keep your insurance cover even though you are not making payments to your plan. During this period, the cost of your insurance cover will be deducted from your savings.

If, when you leave your job, you already know that you will not need to keep your insurance cover for three months, you can cancel your insurance cover with effect from the first day of the following month.

If you want your insurance cover to lapse before the three months in which your payments are on hold have ended, we must be notified in writing, so you need to send us a message via My PFA.

Leaving your job doesn’t necessarily mean that we are able to pay out your savings.

If you have a pension plan through your current or previous employer, it is usually not possible to have your savings paid out before you reach the agreed retirement age.

If you are able to have your pension savings paid out before the agreed retirement age, you will be liable to pay a flat-rate tax of up to 60 % to the state. In addition, PFA charges a fee of DKK 2,195.

If you want to learn more about the possibility of having your savings paid out early, please call us at (+45) 70 12 50 00.

You have the option to request the continuation of your pension plan for up to three months after termination of employment. We will send you a letter outlining your options once your employer has informed us that you have left your job. Since the timing of this may vary, the exact deadline will be stated in the letter. If you decide not to take any action, your plan will be changed to a pension plan without payments (a paid-up policy), and your insurance cover will either be reduced or lapse completely.

How you should provide for your spouse depends, among other things, on whether you have children and/or mortgage debt.

If you need advice and guidance on how to best secure your spouse financially, please call us at (+45) 70 12 50 00.

If you are married, your spouse will, as a rule, receive your life insurance and savings if you die before retirement. Unless you have designated a beneficiary.

A beneficiary designation is an agreement stating who we should pay the money to in the event of your death. With a beneficiary designation, you can choose who should receive the money or part of it.
It is important to consider who should receive the money. Otherwise, it may have major financial consequences for your dependants.

Unless agreed otherwise with us, your next of kin will receive the money from your pension plan. ‘Next of kin’ may vary depending on whether the policy/beneficiary designation was established before or after 1 January 2008.

Read more about appointing beneficiaries and next of kin

Are you unsure who will receive the money from your pension plan in the event of your death? Then call us at (+45) 70 12 50 00.

If you want to change who receives the money in the event of your death, you need to complete a beneficiary declaration.

Download beneficiary declaration

If you are unsure about who will receive the money from your pension plan when you die, please call us at (+45) 70 12 50 00.

If you are getting a divorce, you need to consider changing the beneficiary of your pension plan.

You also ought to consider changing your insurance cover as your needs may have changed.

If you and your former spouse decide that you want to split your pension plans, please call us at (+45) 70 12 50 00.

Hou can secure your children financially in the event of your death by designating them as beneficiaries of your pension plan. This way, you ensure that your children will receive the money in the event of your death.

You can decide whether your children should receive the full payout or whether they should share it with, for example, your spouse.

You can complete a beneficiary declaration here

Some pension agreements also allow you to add a children's pension. Children’s pension will be paid out monthly from the time of your death and until your children turn 21 or 24.

If you want to learn more about the possibility of including a children’s pension, please call us at (+45) 70 12 50 00.

If you are married, your spouse will, as a rule, receive your life insurance and savings if you die before retirement. Unless you have designated a beneficiary.

A beneficiary designation is an agreement stating who we should pay the money to in the event of your death. With a beneficiary designation, you can choose who should receive the money or part of it.

It is important to consider who should receive the money. Otherwise, it may have major financial consequences for your dependants.

Unless agreed otherwise with us, your next of kin will receive the money from your pension plan. ‘Next of kin’ may vary depending on whether the policy/beneficiary designation was established before or after 1 January 2008. Read more about beneficiary designation and next of kin

Are you unsure who will receive the money from your pension plan in the event of your death? Then call us at (+45) 70 12 50 00.

When you are going on parental leave, it is important that we are notified as your employer will no longer be making payments to your pension plan.

We register when your payments will be resumed and put your plan on hold until then so that you will continue to be covered by your insurance plans during your parental leave.

1. Leave you are entitled to
When you take leave that you are entitled to, your insurance cover will always be maintained.

2. Leave that requires an agreement with your employer
If you take leave that requires an agreement with your employer, whether your insurance cover is maintained depends on your company’s agreements and your terms of employment. You can read more about this in your terms and conditions of pension.

If your insurance cover is not maintained during your leave, you have the following options:
- You can make payments yourself to keep your cover.
- You can put your plan on hold, in which case some of the cover will remain active.

If you are unsure about how you want to continue your plan, please call us at (+45) 70 12 50 00.

You can apply for a payout for critical illness via My PFA under Your Insurance cover or by calling us at (+45) 70 12 50 00.

If your occupational capacity is reduced to a degree qualifying for cover, you may receive a monthly a payout depending on the pension plan you have. A payout may presuppose a loss of income or that you have been awarded public early retirement pension.
 
You can receive the payout no earlier than from the end of the waiting period, which is typically 3 months, but may also be 6 or 12 months.
 
If you are still employed with your employer and receive full salary, payouts may be made to your employer.
 
Your payout options depend on your pension plan. Find out what applies to you on My PFA
 
You can submit your claim here

You can start a claim by logging in to My PFA and clicking on ‘Your insurance cover’, where you can submit a claim. You can also call us at (+45) 70 12 50 00 and ask for an application form.

If you want to see exactly which illnesses and diagnoses that are covered by your insurance, you can access the list in your terms and conditions of pension on My PFA.
 
Please note that insurance cover for certain critical illnesses does not include all critical illnesses. This means that you can suffer from a serious illness without necessarily being entitled to a payout.

You can help your colleague who is close to going off sick in several ways: 
- Encourage your colleague to contact PFA at (+45) 70 12 50 00. Here, your colleague can receive support and guidance and may be assigned a personal Health Guide to get help throughout the process. 
- You can also use the “Call my colleague” form here.

It is important that you inform us if, for example, you lose your entitlement to sickness benefit, are employed in a job on ordinary terms, are approved for a flex job, are employed in a flex job, are awarded public early retirement pension, receive rehabilitation benefit, receive job rehabilitation benefit or receive other income than public benefits.
 
If you do not inform us, you risk that your payout will be too small or that you have to pay back money.
 
Please note that if you receive job rehabilitation benefit from the municipality, and the benefit is the same amount as the cover from your occupational capacity insurance, the payout from your occupational capacity cover will lapse during the period when you receive job rehabilitation benefit from the municipality.
 
You can inform us about the change by logging in to My PFA. Once you have logged in, click on ‘New message’ and then select the relevant category for your enquiry.

If your income changes while you are absent due to illness as a self-employed person, this may affect the payout from your occupational capacity insurance.
 
In the event of changes to your income, please forward documentation such as:
- Salary statements
- Annual statement
- Financial statements
- And/or copy of profit and loss account for the current year.
 
You can send the documentation by logging in to My PFA. Once you have logged in, click on ‘New message’ and then select the relevant category for your enquiry.

It is important that you keep us updated on your information. PFA usually receives automatic notification from the Danish Civil Registration System when you change your address in Denmark. If you have name and address protection, we do not receive automatic notification, so you must submit the form “Address information for name/address protection” and attach a copy of your yellow health insurance card. You must also make sure that you notify us if you move abroad, change your address while abroad or return to Denmark. In this case, you must submit the form “Change of address while abroad or moving abroad”. You can get the form by contacting us via My PFA or calling us at (+45) 70 12 50 00.

Computers med the Windows operating system:
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Mac computers with the macOS operating system:
- Mozilla Firefox, newest version
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Tablets:
- Mozilla Firefox, newest version
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Smartphones:
- Microsoft Edge, newest version
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- Google Chrome, newest version
- Safari, newest version

App, iPhone/iPad:
- iOS 12 or newer

If one or more of your pension plans are not shown when you log in to My PFA, there may be several reasons. In order for us to help you, please call us at (+45) 70 12 50 00.

If you encounter challenges submitting a document via My PFA, you can send it using this link.

You can write a message or forward a document to PFA via My PFA. You log in using MitID.

If you are unable to sign the claim notification with MitID, this may be due either to technical issues or to a mandatory field not having been completed. We recommend that you use a computer rather than a tablet or phone when completing forms.

How do I submit a Section 41 power of attorney? As a bank or broker, you can submit a Section 41 power of attorney via this link.

We provide information about your pension plan to PensionsInfo, but we do not control how PensionsInfo processes the information it receives from us.
 
For example, we calculate the forecast of your payouts differently, and therefore these figures do not match.

If you can see your pension plans on My PFA, you should also be able to see them on PensionsInfo, as My PFA provides the information to PensionsInfo.
 
PensionsInfo only gives us around 60 seconds to send the information when you log in.
 
60 seconds is not always enough time, which means that not all information from PFA may be included the first time.
 
If you log out of PensionsInfo, wait about 30 seconds and then try logging in again, all the information will usually be shown.
 
If this doesn’t help, we can look into whether there is another reason for the missing information on PensionsInfo. Ring til os på 70 12 50 00.

You register for e-Boks at e-boks.dk.

Read more here 

To see whether you have added PFA as a sender to your e-Boks, you need to log in to e-Boks. If you have not added PFA as a sender, you can do so once you have logged into e-Boks.
 
Read more here

In order for us to solve the problem, we kindly ask that you submit the following information:
- A screenshot of the error message you receive
- The date and time of the problem you are experiencing
- Which browser are you using? (Chrome, Safari, Explorer etc.)

Once we receive your enquiry, we will look into the case and get back to you as soon as possible.

You can log in to My PFA and submit the information.     

Computers med the Windows operating system:
- Microsoft Edge, newest version
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version

Mac computers with the macOS operating system:
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version

Tablets:
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version

Smartphones:
- Microsoft Edge, newest version
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version