Contact PFA

Address and opening hours

Sundkrogsgade 4
2100 Copenhagen, Denmark
(+45) 70 12 50 00

Opening hours:  

Monday - Thursday: 8.00 - 16.30
Friday: 8.00 - 16.00

Advice on pension and insurance cover

If you have any questions regarding your pension or insurance plans, please call our Advisory Services Centre at:

 (+45) 70 12 50 00

You can also file a claim online at My PFA:

File a claim

PFA Business Centre

If you have any questions regarding your corporate pension plan or you want your company to become a corporate customer with PFA, please call our Business Centre at:

 (+ 45) 70 80 90 30

Make a complaint to PFA complaints department

PFA has a department that deals with complaints about decisions, the claims process or explanations from PFA. You can submit a written complaint here

Answers and questions

Below, you can easily find the answers to many of your questions by clicking on the relevant category.
If you have specific questions or need advisory services, we are always ready to help you.

Other inquiries

Business inquiry

Your pension plan

Savings

Am I saving enough?

The Pension Estimator indicates whether your savings for retirement are sufficient.

Your Pension Estimate is a single figure that shows the strength of your savings. We calculate your Pension Estimate based on information about your financial situation.

The Pension Estimator is part of the Pension Plan, which you find when you log into My PFA.
Here you can get the full overview of your retirement finances - including both savings and payouts.

Please contact us at (+45) 70 12 50 00 if you want to increase your pension contributions. 

Which savings type do I have?

There are different ways that you can save up for retirement: instalment pension, life pension, endowment pension and old age savings.

You can view the various savings types as well as the pros, cons, terms and conditions her
You can see which savings types you have at My PFA under My payments

How late can I choose to start my payouts?

It is up to you when you want to retire, however, how long you can postpone your payouts is regulated. Read more

In your pension certificate, you can see the agreed time of payout that applies to your savings, for example age 67. You are free to choose to postpone the payout until after the stated time.

If you want to wait with starting your payouts, you simply postpone contacting us until it is relevant for you to do so. Once the agreed payout date has been exceeded, a new payout date will be fixed for your pension plan.

Please remember that you need to notify us 2,5 months before you want to start receiving payouts. This way, we ensure that you will start receiving payouts on the requested date.

How soon can I choose to start my payouts?

It is up to you when you want to initiate the payouts.

In your pension certificate, you can see the agreed  time of payout that applies to your savings, for example age 67. However you are free to choose an earlier time of payout.

How soon you can start your pension payouts is regulated, and the rules are dependent on when you were born and when your savings plan was established.
Read the rules that apply to starting payouts

Please remember that you need to notify us 2,5 months before you want to start receiving payouts. This way, we ensure that you will start receiving payouts on the requested date.

Log into My PFA and use the Pension Plan to plan when and how you want to have your pension paid out. 

Can I have my savings paid out early?

If you have a pension plan through your current or previous employer, it is usually not possible to have your pension plan paid out before you reach the agreed retirement age.

If you are able to have your pension savings paid out before you reach the agreed retirement age, your savings will be subject to a 60 per cent flat-rate tax to the Danish state. In addition, PFA charges a fee of DKK 1,895.

If you want to learn more about the possibility of having your savings paid out early, please contact us at (+45) 70 12 50 00. 

Who will receive the money in the event of my death?

If you are married, it will, as a rule, be your spouse, who will receive your life insurance and your savings if you die before retirement. Unless you have appointed another beneficiary.

A beneficiary appointment is an agreement about who we should pay the money to in the event of your death. By completing a beneficiary declaration, you decide who should receive the money or a part of them.

Deciding who should receive these benefits is important because it protects your dependants from severe financial consequences.

Unless otherwise agreed with us, your next of kin will receive the money from your pension plan. Your next of kin may vary depending on whether the policy was established (or the beneficiary appointment was made) before or after 1 January 2008.
Read more about appointing beneficiaries and next of kin 


Payments

Is the amount I can pay into my plan subject to any limitations?

Seen from a taxation perspective, limitations apply to the amount that you can pay to the various savings types in order to get full tax deductibility for the payments.

Instalment pension
In 2021, you can pay a maximum of DKK 58,500 to an instalment pension or a temporary life pension. This applies regardless of whether you make private payments or payments through your employer.

Lifelong life pension
In 2021, your payments to a private life pension cannot exceed DKK 53,800. If you pay more, the deduction will be evenly distributed from this year and over the next 10 years. If the single payment amounts to less than DKK 526,000, the single payment may be deducted together with the top-up relief (DKK 53,800 in 2021) until the single payment has been used up. You decide yourself on your preliminary income assessment.
If you make extra payments to your lifelong life pension through your employer, no limitations apply.

Old-age savings
The maximum amount depends on how many years you have before reaching the state pension age.

If you are more than five years away from your state pension age, you may pay up to DKK 5,400 to your old-age savings plan.

If you are five years or less away from your state pension age, you may pay up to DKK 52,400 to your old-age savings plan. 

Where can I see the payments I make?

At My PFA, you can see an overview of your payments for this year as well as previous years. 

How do I change my payments?

Whether you want to increase or reduce your payments, we would like to talk to you.

We just want to make sure that you get the best possible advice as several factors are important to consider when you change the size of your payments.

If you make payments through your employer, it is important that you also notify the payroll office about any changes in the size of your payments. 

How do I make a single payment?

If you want to make a single payment, we would like to talk to you.

We just want to make sure that you are well-informed about the rules of tax deductibility and the optimum Investment of your money. Please contact us at (+45) 70 12 50 00.      

Who notifies SKAT about my payments?

Every year, PFA reports the size of your pension payments to SKAT (the Danish tax authorities).

If the payments are made through your employer, they are not subject to tax. The payments will be deducted from your salary before the tax is settled and are therefore not included in the salary that is reported to the tax authorities. This means that the amounts shouldn't be stated on your tax return.

When your pension savings are paid out, they will be taxed as personal income.

If you make private payments, you need to state your payments in your preliminary income assessment. This way, you get regular deductions for your pension payments.

If you need any help with listing your payments on your preliminary income assessment, please contact us at (+45) 70 12 50 00. 

My payments have stopped. What do I need to do?

If the payments made through your employer have stopped because you no longer work there, you will receive a letter from us that briefly describes your options.

Depending on your current situation, you can choose to continue making the payments on a private basis, to put the plan on hold for a period of time and thus keep your insurance cover, or to change your plan into a plan without payments, which does not include any insurance cover.

If you are unsure about how you want to continue your plan, please contact us at (+45) 70 12 50 00.  

How do I stop making payments?

If you make private or voluntary payments to your pension plan, you stop the payments by notifying us in writing - preferable by e-mail. Please use the contact form at the buttom of the page.

When you notify us, please state your customer or policy number. 

Am I saving enough?

The Pension Estimator indicates whether your savings for retirement are sufficient.

Your Pension Estimate is a single figure that shows the strength of your savings. We calculate your Pension Estimate based on information about your financial situation.

The Pension Estimator is part of the Pension Plan, which you find when you log into My PFA.
Here you can get the full overview of your retirement finances - including both savings and payouts.

Please contact us at (+45) 70 12 50 00 if you want to increase your pension contributions. 


CustomerCapital and the Pension Estimator

What is CustomerCapital?

PFA has a unique profit distribution model  that differs from that of other commercial pension companies by ensuring that as much value as possible is returned to the customers. We call this model PFA CustomerCapital, and it gives our customers the possibility of an extra high return on the part of their savings that is paid to CustomerCapital.

Read more about CustomerCapital here     

How do I find out whether I have CustomerCapital?

At My PFA, you can see whether CustomerCapital is included in your pension plan. You can also see how much money you have placed in CustomerCapital and the size of the return you have received on this part of your savings. 

Why choose PFA CustomerCapital?

PFA CustomerCapital is a unique profit distribution model that gives our customers an extra high return on a part of their savings.

Historically, CustomerCapital has yielded a very favourable return, and we expect that the return on PFA CustomerCapital will total 20 per cent the next 3 years and, subsequently, 10 per cent per year.

How do I select/deselect PFA CustomerCapital?

You can select CustomerCapital at My PFA if you have a savings plan with regular payments, and if the plan that you are making payments to allows for CustomerCapital.

If you no longer want CustomerCapital, it can be deselected at My PFA.

What is the Pension Estimator?

The Pension Estimator indicates whether your savings for retirement are sufficient.

The Pension Estimate is a single figure that shows the strength of your savings. We calculate your Pension Estimate based on the information about your financial situation.

The Pension Estimator is part of the Pension Plan, which you can find when you log into My PFA. Here you can get the full overview of your retirement finances - including both savings and payouts.

Please contact us at (+45) 70 12 50 00 if you want to increase your pension contributions. 


Expected payouts on retirement

How much money will I receive, when I retire?

At My PFA in the Pension Plan, you can see how much to can expect to receive at the agreed time of retirement.

How much tax do I have to pay on my payouts?

Instalment pension
Payouts from an instalment pension or temporary life pension are subject to personal income tax. If your instalment pension is very small, you can have it paid out as a lump sum against a flat-rate tax of 60 %.

Lifelong life pension
Payouts from a lifelong life pension are subject to personal income tax. You can convert your employer-funded life pension to a lump sum on retirement if the annual payout totals DKK 10,900 or less. In this case, the payout will be subject to a 40 % flat-rate tax.

Old age savings
Payouts from an old age savings plan are not subject to tax as the payments haven't been tax deductible.

Endowment pension
In 2021, payouts from an endowment pension are subject to a flat-rate tax of 40 %.


Legislation and tax rules

Can I be exempt from pension yield tax?

If you live outside Denmark, you can apply for exemption from pension yield tax.

It is SKAT (the Danish tax authorities) that decides whether you can be exempt from pension yield tax. Therefore, you need to contact SKAT to get more information.

If SKAT decides that you are to be exempt from pension yield tax, you will receive an exemption declaration which you must forward to us.
Read more about pension yield tax 

How much tax do I have to pay on my payouts?

Instalment pension
Payouts from an instalment pension or temporary life pension are subject to personal income tax. If your instalment pension is very small, you can have it paid out as a lump sum against a flat-rate tax of 60 %.

Lifelong life pension
Payouts from a lifelong life pension are subject to personal income tax. You can convert your employer-funded life pension to a lump sum on retirement if the annual payout totals DKK 10,900 or less. In this case, the payout will be subject to a 40 % flat-rate tax.

Old age savings
Payouts from an old age savings plan are not subject to tax as the payments haven't been tax deductible.

Endowment pension
In 2021, payouts from an endowment pension are subject to a flat-rate tax of 40 %.

Is the amount I can pay into my plan subject to any limitations?

Seen from a taxation perspective, limitations apply to the amount that you can pay to the various savings types in order to get full tax deductibility for the payments.

Instalment pension
In 2021, you can pay a maximum of DKK 58,500 to an instalment pension or a temporary life pension. This applies regardless of whether you make private payments or payments through your employer.

Lifelong life pension
In 2021, your payments to a private life pension cannot exceed DKK 53,800. If you pay more, the deduction will be evenly distributed from this year and over the next 10 years. If the single payment amounts to less than DKK 526,000, the single payment may be deducted together with the top-up relief (DKK 53,800 in 2021) until the single payment has been used up. You decide yourself on your preliminary income assessment.
If you make extra payments to your lifelong life pension through your employer, no limitations apply.

Old-age savings
The maximum amount depends on how many years you have before reaching the state pension age.

If you are more than five years away from your state pension age, you may pay up to DKK 5,400 to your old-age savings plan.

If you are five years or less away from your state pension age, you may pay up to DKK 52,400 to your old-age savings plan. 

Who notifies SKAT about my payments?

Every year, PFA reports the size of your pension payments to SKAT (the Danish tax authorities).

If the payments are made through your employer, they are not subject to tax. The payments will be deducted from your salary before the tax is settled and are therefore not included in the salary that is reported to the tax authorities. This means that the amounts shouldn't be stated on your tax return.

When your pension savings are paid out, they will be taxed as personal income.

If you make private payments, you need to state your payments in your preliminary income assessment. This way, you get regular deductions for your pension payments.

If you need any help with listing your payments on your preliminary income assessment, please contact us at (+45) 70 12 50 00. 

Investment and return

What is the average interest environment?

The return on average interest rate plans is the deposit interest rate that PFA fixes on a regular basis. At the same time, you are guaranteed a fixed payout on retirement.

This means that with an average interest rate plan, you know the size of the minimum payout you will receive on retirement. In return, your plan does not have the same high return potential as market rate plans do.

Read more about the average interest rate environment

What is the basic interest rate?

The calculation of the size of the guaranteed benefits is based on a set of assumptions concerning the rate of interest, risk, expenses, etc.

The assumed rate of interest is called the basic interest rate. The size of the basic interest rate depends on when the pension plan was established and when any increases in the size of the payments took effect.

The basic interest rate is not comparable with a guaranteed rate of interest. The deposit interest rate, which is the current rate of interest, may during some periods be higher or lower than the basic interest rate as long as we are able to uphold the guaranteed benefits at the time of payout.       

How much interest have my savings carried?

If you have an average interest rate plan, you will in 2021 receive a deposit interest rate of 2 % before tax.

View the deposit interest rate for the last 10 years

Does my savings plan include a guaranteed rate of interest?

With an average interest rate plan, you do not receive a guaranteed rate of interest, instead you receive a minimum payout on retirement.

The calculation of the size of the guaranteed benefits is based on a set of assumptions concerning the rate of interest, risk, expenses, etc.

The assumed rate of interest is called the basic interest rate. The size of the basic interest rate depends on when the pension plan was established and when any increases in the size of the payments took effect. 

How is the rate of interest fixed?

We fix the deposit interest rate on an ongoing basis based on the development on the financial markets and with regard to being able to honor our responsibilities towards our customers.

According to Danish law, we are obligated to have enough assets set aside  to provide security for all of our customers' guaranteed benefits on retirement. 

Can I transfer my savings from the average interest rate to the market rate environment?

More and more customers show an interest in transferring their savings from the average interest rate  to the market rate environment, and therefore we have opened up for this possibility.

If you have both an average interest rate plan and a market rate plan, you can see whether you can transfer your average interest rate plan to market rate at My PFA.

Here you can also find a calculation of your transfer allowance.

You receive a transfer allowance because you give up your guaranteed payouts when you transfer to a market rate plan.

What is the market rate environment?

When you have a market rate plan, we invest your savings in shares, bonds and similar based on the investment profile you have selected.

With a market rate plan, you are not guaranteed a fixed return and thus neither a fixed payout. In return, PFA can invest your money more freely and invest a larger part in shares, properties, etc. In our experience, this provides a better return than traditional average interest rate plans in the long run.

PFA's market rate product is called PFA Plus. Read more about the market rate environment

How much return have my savings generated?

You can see the return on your savings at My PFA

You can also follow the return on the various investment profiles here

Where can I see how my savings are invested?

At My PFA you can see which investment profile you have and you can also switch to another investment profile.

Which invetsment profile do I have?

If you have a PFA Plus plan, you can see your investment profile at My PFA. Here, you can also switch to another profile.

Typically, you can choose among four different investment profiles depending on your risk appetite. Read about the four investment profiles here

Can I manage the investment of my savings myself?

Yes, if you have a interest in investments and want to take responsibility for the investment of your savings, you can choose You Invest.

With You Invest, you decide which funds you want to place your money in as well as the distribution among  the various funds. It all takes place online at My PFA.

With You Invest, the investment of your savings is your responsibility alone, and PFA does not offer personalised investment advice.

Not all of our customers can select You Invest. At My PFA, you can see whether this option is available to you.


Changing my data

How do I change my address?

As a rule, we automatically receive information about your address from the national registration office in Denmark, and therefor you do not need to contact us when you move.

If your address is unlisted, we do not receive information about your address, and you must therefor contact us if you move.

If you live outside Denmark, you need to fill in a form in order for us  to change your address. In this case, we kindly ask that you contact us to request the form.

How do I change my account number?

If you receive payouts from PFA Pension and want to change the account number we use, please send us a messageby logging in to My PFA.

How do I change my email, phone number, etc?

You can change your e-mail or your phone number under 'My information' at My PFA.

How do I change who should receive the money in the event of my death?

If you would like to change the appointment of beneficiaries, you need to complete a beneficiary declaration.

Download beneficiary declaration

If you are unsure about who will receive the money from your pension plan when you die, please contact us at (+45) 70 12 50 00.


Expenses and prices

What expenses do I pay in connection with my savings plan?

The expenses depend on which type of savings plan you have.

You can read more about expenses here

At My PFA, you can see the exact amount you pay in expenses.

What is the price of my insurance cover?

At My PFA, you can see the price of the insurance cover included in your pension plan.

What will it cost to transfer my savings to PFA?

If you make payments to your PFA pension plan, PFA does not charge a fee when you transfer pension savings from other companies.

Generally, the company that you are transferring your savings from will charge a transfer fee.

The size of the fee varies from one company to the other. If you want to know the exact amount, please contact the company that you are transferring your savings from.


Collecting my pension plans

How do I collect my savings plans with PFA?

There are many aspects you need to consider before deciding to transfer your pension savings with other companies to PFA.

A transfer may involve significant expenses, or your savings plan with another company may include terms that are worth keeping.

We want to make sure that you get the best advice about transferring your savings, and therefore we kindly ask that you contact us at (+45) 70 12 50 00.

Before you call us, you can log into My PFA and retrieve information about your other plans. This way you get the full overview of all your pension plans.

Why should I collect my savings with PFA?

Collecting your pension savings in one place means fewer administrative expenses, which results in more money for your retirement. At the same time, you get a better overview of your pension savings when everything is collected in one place.

What should I be aware of when transferring to PFA?

When transferring one or more savings plans to PFA, there are a couple of things you need to be aware of.

A transfer may involve significant expenses, or your savings plan with another company may include terms that are worth keeping.

We want to make sure that you get the best advice about transferring your savings, and therefore we kindly ask that you contact us at (+45) 70 12 50 00.

How do I transfer my savings to another company?

If you want to transfer your savings from PFA to another company, you need to contact  the receiving company. The company in question will handle all practicalities in connection with the transfer.

Please note that it costs DKK 1,895 to transfer savings from PFA to another company.

What will it cost to transfer my savings to PFA?

If you make payments to your PFA pension plan, PFA does not charge a fee when you transfer pension savings from other companies.

Generally, the company that you are transferring your savings from will charge a transfer fee.

The size of the fee varies from one company to the other. If you want to know the exact amount, please contact the company that you are transferring your savings from.


Payout in the event of death

Where can I see what cover I have?

Your pension plan includes various insurance plans that provide financial security for your dependants in the event of your death.

At My PFA, you can see the insurance plans you have and the exact cover they provide.

Who will receive the money in the event of my death?

If you are married, it will, as a rule, be your spouse, who will receive your life insurance and your savings if you die before retirement. Unless you have appointed another beneficiary.

A beneficiary appointment is an agreement about who we should pay the money to in the event of your death. By completing a beneficiary declaration, you decide who should receive the money or a part of them.

Deciding who should receive these benefits is important because it protects your dependants from severe financial consequences.

Unless otherwise agreed with us, your next of kin will receive the money from your pension plan. Your next of kin may vary depending on whether the policy was established (or the beneficiary appointment was made) before or after 1 January 2008.
Read more about appointing beneficiaries and next of kin

How do I change who should receive the money in the event of my death?

If you would like to change the appointment of beneficiaries, you need to complete a beneficiary declaration.

Download beneficiary declaration

If you are unsure about who will receive the money from your pension plan when you die, please contact us at (+45) 70 12 50 00.

How much will be paid out in the event of my death?

As a rule, most pension savings today include deposit security.

This means that the amount you have saved up will be paid out to your dependants in the event of your death.

In addition, your pension plan may also include other insurance plans that will be paid out if you die.

At My PFA, you can see the exact amount that will be paid out in the event of your death.

How do I secure my children financially in the event of my death?

You can secure your children financially be appointing them as beneficiaries to your pension plan. This way, you ensure that your children will receive the money in the event of your death.

It is up to you whether you want your children to get the full payout or whether you prefer that the payout is split among your children and for instance your spouse.

You can complete a beneficiary declaration here

Some pension agreements also let you choose Children's pension.
Children's pension will be paid out monthly from the time of your death and until your children turn 21 or 24.

If you want to learn more about the possibility of including Children's pension, please contact us at (+45) 70 12 50 00.

How do I change my insurance cover?

If you want to change your insurance cover, please contact us at (+45) 70 12 50 00 to get advice on the best way to combine your insurance plans.

I am surviving relative, what do I need to do?

When we are notified of a death by  the Danish Central Office of Civil Registration, we forward a form to the estate that must be completed by the dependants. We will forward the form by post in order to obtain proof of identity af any surviving relatives. Once we have received the completed form, we will contact  the surviving relatives if we need any supplementary information or a certificate issued by the Probate Court.

If the deceased was living outside Denmark, please contact us at (+45) 70 12 50 00.

Insurance and health

PFA Health Insurance

What does my PFA Health Insurance cover?

PFA Health Insurance gives you access to quick examination and treatment at hospitals, clinics and by specialists.

Here, you can see what is covered by PFA Health Insurance and what is not

How do I find out whether I have PFA Health Insurance?

At My PFA, you can see whether you are covered by PFA Health Insurance.

I need to use my PFA Health Insurance, what should I do?

Hvilke behandlere kan jeg benytte?

Once you have been approved for examination or treatment, you will generally be referred to a treatment facility within PFA's quality-assured network.

Register your spouse and children

Provided that your employer has opened up for this possibility, your children may, in some cases, be covered by your health insurance. If your children are not covered by your health insurance, you can take out this insurance if the agreement between your employer and PFA allows for this option.

If you have PFA Health Insurance, you will often be able to take out a health insurance for your spouse or cohabiting partner - again depending on the agreement between your employer and PFA.

If you want to see whether you are covered by PFA Health Insurance, you simply need to log into My PFA. Here you can also see whether your children are covered by the insurance.

If you want to learn more about the possibility of taking out health insurance for your children and/or your spouse, please contact us at (+45) 70 12 50 00.

Can I keep my insurance cover if I leave my job?

If you leave your job with the employer who is making payments to your pension plan, your insurance cover will lapse after 3 months.

PFA offers you the opportunity to continue your pension plan and thus keep your PFA Health Insurance when you leave your job.

For further information about prices, terms and conditions, please contact us af (+45) 70 12 50 00.


PFA Occupational Capacity

How am I covered by PFA Occupational Capacity?

The insurance provides cover in the event of long-term illness that leaves you unable to work.

Read more about PFA Occupational Capacity

Log into My PFA and see how you are covered by PFA Occupational Capacity.

I have lost my occupational capacity, what should I do?

Depending on your pension plan, you will usually be entitled to a monthly payouts if your occupational capacity is reduced by at least 2/3 or at least 50 per cent.

At the earliest, the payouts will start 3 months after your first sick day. For some pension plans, the payouts start after 6 or 12 months.

Your payout options depend on your pension plan.

Log into My PFA and see what applies to you.

PFA attaches great importance to personal service, and you are welcome to contact us at (+45) 70 80 78 70 if you need to use your insurance.

You can also report your claim and read more about the claims process online.

How do I change my PFA Occupational Capacity?

If you want to change your PFA Occupational Capacity, please call us at (+45) 70 12 50 00.

Where can I see what cover I have?

At My PFA, you can see whether you are covered by PFA Occupational Capacity and the size of your cover.


PFA Critical Illness

Which illnesses are covered by PFA Critical Illness?

View the list of diagnoses typically covered by the insurance

If you want to see exactly which illnesses and diagnoses that are covered by your insurance, you can access the list in your terms and conditions of pension at My PFA.

How do I find out whether I have PFA Critical Illness?

At My PFA, you can see whether you are covered by PFA Critical Illness and the size of your cover.

How do I changemy PFA Critical Illness?

If you want to change your PFA Critical Illness, please contact us at (+45) 70 12 50 00.

I have been diagnosed with a critical illness, what should I do?

PFA attaches great importance to personal service, and you are welcome to contact us at (+45) 70 80 78 70 if you need to use your insurance.

Report your claim and read more about the claims process.


Insurance cover

Where do I find my terms and conditions of pension/insurance?

You find your terms and conditions of pension/insurance at My PFA under 'My documents'.

If you have an average intereste rate plan, you find a guide to how you access your insurance conditions under 'My documents'.

PFA Preventive Care

What does PFA Precentive Care cover?

PFA Preventive Care makes it easy to intervene before a minor disorder turns into a serious problem. Just select a preventive treatment and book online.

PFA Preventive Care gives you access to a number of treatments if you are experiencing any work-related pain or problems in your back, shoulders, neck, arms or legs. A referral from your doctor is not needed. However, the insurance does not cover injuries sustained during leisure time - for instance from fitness or sport activities.

Read more about PFA Preventive Care

How do I find out whether I have PFA Preventive Care?

At My PFA, you can see whether you are covered by PFA Preventive Care.

I would like to use PFA Preventive Care, what should I do?

With PFA Preventive Care, you have access to treatment by reflexologists, physiotherapists, massage therapists and chiropractors.

You book a treatment at My PFA or by contacting Falck Healthcare at (+45) 70 10 20 42.


PFA Life

Where can I see what cover I have?

Your pension plan includes various insurance plans that provide financial security for your dependants in the event of your death.

At My PFA, you can see the insurance plans you have and the exact cover they provide.

Who will receive the money in the event of my death?

If you are married, it will, as a rule, be your spouse, who will receive your life insurance and your savings if you die before retirement. Unless you have appointed another beneficiary.

A beneficiary appointment is an agreement about who we should pay the money to in the event of your death. By completing a beneficiary declaration, you decide who should receive the money or a part of them.

Deciding who should receive these benefits is important because it protects your dependants from severe financial consequences.

Unless otherwise agreed with us, your next of kin will receive the money from your pension plan. Your next of kin may vary depending on whether the policy was established (or the beneficiary appointment was made) before or after 1 January 2008.
Read more about appointing beneficiaries and next of kin

How do I change who should receive the money in the event of my death?

If you would like to change the appointment of beneficiaries, you need to complete a beneficiary declaration.

Download beneficiary declaration

If you are unsure about who will receive the money from your pension plan when you die, please contact us at (+45) 70 12 50 00.

How much will be paid out in the event of my death?

As a rule, most pension savings today include deposit security.

This means that the amount you have saved up will be paid out to your dependants in the event of your death.

In addition, your pension plan may also include other insurance plans that will be paid out if you die.

At My PFA, you can see the exact amount that will be paid out in the event of your death.

How do I secure my children financially in the event of my death?

You can secure your children financially be appointing them as beneficiaries to your pension plan. This way, you ensure that your children will receive the money in the event of your death.

It is up to you whether you want your children to get the full payout or whether you prefer that the payout is split among your children and for instance your spouse.

You can complete a beneficiary declaration here

Some pension agreements also let you choose Children's pension.
Children's pension will be paid out monthly from the time of your death and until your children turn 21 or 24.

If you want to learn more about the possibility of including Children's pension, please contact us at (+45) 70 12 50 00.

How do I change my insurance cover?

If you want to change your insurance cover, please contact us at (+45) 70 12 50 00 to get advice on the best way to combine your insurance plans.

I am surviving relative, what do I need to do?

When we are notified of a death by  the Danish Central Office of Civil Registration, we forward a form to the estate that must be completed by the dependants. We will forward the form by post in order to obtain proof of identity af any surviving relatives. Once we have received the completed form, we will contact  the surviving relatives if we need any supplementary information or a certificate issued by the Probate Court.

If the deceased was living outside Denmark, please contact us at (+45) 70 12 50 00.


Changing my insurance cover

How do I change my insurance cover?

If you want to change your insurance cover, please contact us at (+45) 70 12 50 00 to get advice on the best way to combine your insurance plans.

Where can I see what cover I have?

At My PFA, you can see an overview of your insurance cover.

The overview shows the size of your coverage, how the individual insurance plans work and what you need to do if you need to use one of your insurance plans.

In the insurance guide at My PFA, you can also see what level of cover PFA recommends that you have.

How do I terminate my insurance cover?

If you pay for your insurance cover on a private or voluntary basis, you are free to terminate your insurance cover when you no longer need it.

The term of notice is end of the month + one month.

If you have paid for a full year, we will refund the excess amount.
The termination must be made in writing.

Please remember to state your customer or policy number when you terminate your insurance cover.

I have left my job and would like my insurance cover to lapse right away

When you leave your job, you will, as a rule, get three months with payments on hold, meaning that during this period you will still be covered by your insurance plans even though you are not making any payments. During this period, the price of your insurance cover will be deducted from your savings.

If you already when you leave your job know that you will not need your insurance plans for the next three months, you can terminate your insurance cover with effect from the first day of the following month.

If you want your insurance cover to lapse before the end of the three months with payments on hold, you need to notify us in writing, and we therefore kindly ask that you message us using the below contact form.

Life changes

Leaving your job

I have received a letter from PFA in connection with leaving my job - what do I need to do?

The letter you have received briefly describes your options after your payments have stopped. What will happen to your pension plan depends on your current situation and whether you will start a new job right away or you have left your job without a new job at hand.

If you are unsure about how you want to continue your plan, please contact us at (+45) 70 12 50 00. 

You have a new job and a new pension plan with another company

If your new job uses another pension company than PFA, you should look into whether your new insurance plans offer the same level of cover as your PFA plans did.

If that is the case, you can change your PFA plan into a pension plan without payments and without any insurance cover.

This way, you pay minimum expenses and we will continue investing your pension savings. Read more about pension plans without payments

You can also consider transferring your PFA plan to your new pension company so you only have to pay a single set of administrative expenses. 

Can I continue making payments?

If you are able to, you can make your own payments to the pension plan after you leave your job.

This way, your savings plan will continue and you keep your insurance cover.

For further information about prices, terms and conditions, please contact us at (+45) 70 12 50 00. 

I am not able to make payments myself, what do I do?

If you are unable to continue the payments to your pension plan when you leave your job, you can choose to put your plan on hold for a period of time.

Putting your payments on hold means that you do not make any payments to your plan but you still keep your insurance cover and the price of your insurance cover is deducted from your savings.

Putting your payments on hold can be a good solution if you want to keep your insurance cover while you clarify your future job situation.

You can also change your plan into a plan without payments and insurance cover.

This way, you pay minimum expenses and we will continue investing your pension savings.

Read more about pension plans without payments

I have left my job and would like my insurance cover to lapse right away

When you leave your job, you will, as a rule, get three months with payments on hold, meaning that during this period you will still be covered by your insurance plans even though you are not making any payments. During this period, the price of your insurance cover will be deducted from your savings.

If you already when you leave your job know that you will not need your insurance plans for the next three months, you can terminate your insurance cover with effect from the first day of the following month.

If you want your insurance cover to lapse before the end of the three months with payments on hold, you need to notify us in writing, and we therefore kindly ask that you message us by writing a message at My PFA. 

Can I have my savings paid out when I leave my job?

Leaving your job doesn't necessarily mean that we are able to pay out your savings.

If you have a pension plan through your current or previous employer, it is usually not possible to have your savings paid out before you reach the agreed retirement age.

If you are able to have your pension savings paid out before you reach the agreed retirement age, they will be subject to a 60 per cent flat-rate tax to the Danish state. In addition, PFA charges a fee of DKK 1,895.

If you want to learn more about the possibility of having your savings paid out early, please contact us at (+45) 70 12 50 00. 


Passing away

Who will receive the money in the event of my death?

If you are married, it will, as a rule, be your spouse, who will receive your life insurance and your savings if you die before retirement. Unless you have appointed another beneficiary.

A beneficiary appointment is an agreement about who we should pay the money to in the event of your death. By completing a beneficiary declaration, you decide who should receive the money or a part of them.

Deciding who should receive these benefits is important because it protects your dependants from severe financial consequences.

Unless otherwise agreed with us, your next of kin will receive the money from your pension plan. Your next of kin may vary depending on whether the policy was established (or the beneficiary appointment was made) before or after 1 January 2008.
Read more about appointing beneficiaries and next of kin        

I am a surviving relative - how much will be paid out?

The payout from the pension plan depends on who has been appointed beneficiary to the plan as this influences the size of the inheritance tax.

Please contact us at (+45) 70 12 50 00 if you want to learn more about the size of the payout. 

Surviving relative - what should I do?

When we are notified of a death by the Danish Central Office of Civil Registration, we forward a form to the estate that must be competed by  the dependants. We will forward the form by post in order to obtain proof of identity of any surviving relatives.
Once we have received the completed form, we will contact the surviving relatives if we need any supplementary information or a probate Court certificate.

If the deceased was living outside Denmark, please contact us at (+45) 70 12 50 00. 


Getting married/divorced

How do I best secure my spouse financially?

How we recommend that you secure your spouse financially depends on whether you have children and/or any mortgage debt.

If you need advice on how to best secure your spouse financially, please contact us at (+45) 70 12 50 00. 

Who will receive the money in the event of my death?

If you are married, it will, as a rule, be your spouse, who will receive your life insurance and your savings if you die before retirement. Unless you have appointed another beneficiary.

A beneficiary appointment is an agreement about who we should pay the money to in the event of your death. By completing a beneficiary declaration, you decide who should receive the money or a part of them.

Deciding who should receive these benefits is important because it protects your dependants from severe financial consequences.

Unless otherwise agreed with us, your next of kin will receive the money from your pension plan. Your next of kin may vary depending on whether the policy was established (or the beneficiary appointment was made) before or after 1 January 2008.
Read more about appointing beneficiaries and next of kin

How do I change who should receive the money in the event of my death?

If you would like to change the appointment of beneficiaries, you need to complete a beneficiary declaration.

Download beneficiary declaration

If you are unsure about who will receive the money from your pension plan when you die, please contact us at (+45) 70 12 50 00. 

What do I need to consider if I am getting a divorce?

If you are getting a divorce, you need to consider changing the beneficiary of you pension plan.

You also ought to consider changing your insurance cover as your needs may have changed.

If you and your former spouse decide that you want to split your pension plan, you need to contact us at (+45) 70 12 50 00.

Being stationed abroad

I am being stationed abroad - what matters do I need to consider?

If your employer stations you outside Denmark, your salary will, as a rule, not be subject to any Danish taxes. This means that your pension payments will no longer qualify for tax deduction in Denmark. You can establish a special plan which you can make payments to while you are stationed abroad - a so-called Section 53A plan.

Read more about being stationed abroad  

Am I to pay tax on my payouts?

If you during expatriate service set up a non-deductible plan (Section 53A), the payments to the plan are not tax deductible. This means that the payouts won't be subject to tax.

Please note that you need to be able to document that the payments to the plan haven't been tax deductible during your expatriate service. 

Do I need to report my payments to SKAT?

As the payments are not tax deductible in Denmark, you do not need to report them to SKAT (the Danish tax authorities).

Read more about taxation and expatriate service

Who informs my employer if the payments are to be changed into non-deductible payments?

If you are being stationed abroad, we need an agreement signed by you and your employer if you want to change your plan into a non-deductible pension plan (Section 53A).

Please note that we can only change your future payments and not make any changes retroactively unless specific circumstances apply.

To get the agreement that you and your employer need to sign, you simply need to contact us at (+45) 70 12 50 00. 

Can I be exempt from pension yield tax?

If you live outside Denmark, you can apply for exemption from pension yield tax.

It is SKAT (the Danish tax authorities) that decides whether you can be exempt from pension yield tax.

Therefore, you need to contact SKAT to get more information.

If SKAT decides that you are to be exempt from pension yield tax, you will receive an exemption declaration which you must forward to us.

Read more about pension yield tax


Retiring/retiring early

How do I initiate payouts from my pension plan?

When you retire and want to initiate payouts from your savings plan, we want to make sure that the payouts are made according to your preferences.

The first step is to log into My PFA and access the Pension Plan. Here, a payout plan is illustrated and you can try changing your retirement age or the payout period, and you can put together a plan that matches your specific preferences.

Please contact us at (+45) 70 12 50 00 to get advice on your payout plan and to initiate your payouts. 

When do I have to notify PFA of my requested payout start?

In order to ensure that your payouts will start at the requested time, you need to notify us 2.5 months before you want your payouts to start. 

How much money will I receive, when I retire?

At My PFA in the Pension Plan, you can see how much to can expect to receive at the agreed time of retirement. 

How much tax do I have to pay on my payouts?

Instalment pension
Payouts from an instalment pension or temporary life pension are subject to personal income tax. If your instalment pension is very small, you can have it paid out as a lump sum against a flat-rate tax of 60 %.

Lifelong life pension
Payouts from a lifelong life pension are subject to personal income tax. You can convert your employer-funded life pension to a lump sum on retirement if the annual payout totals DKK 10,900 or less. In this case, the payout will be subject to a 40 % flat-rate tax.

Old age savings
Payouts from an old age savings plan are not subject to tax as the payments haven't been tax deductible.

Endowment pension
In 2021, payouts from an endowment pension are subject to a flat-rate tax of 40 %.

How soon can I choose to start my payouts?

It is up to you when you want to initiate the payouts.

In your pension certificate, you can see the agreed  time of payout that applies to your savings, for example age 67. However you are free to choose an earlier time of payout.

How soon you can start your pension payouts is regulated, and the rules are dependent on when you were born and when your savings plan was established.
Read the rules that apply to starting payouts

Please remember that you need to notify us 2,5 months before you want to start receiving payouts. This way, we ensure that you will start receiving payouts on the requested date.

Log into My PFA and use the Pension Plan to plan when and how you want to have your pension paid out. 

How late can I choose to start my payouts?

It is up to you when you want to retire, however, how long you can postpone your payouts is regulated. Read more

In your pension certificate, you can see the agreed time of payout that applies to your savings, for example age 67. You are free to choose to postpone the payout until after the stated time.

If you want to wait with starting your payouts, you simply postpone contacting us until it is relevant for you to do so. Once the agreed payout date has been exceeded, a new payout date will be fixed for your pension plan.

Please remember that you need to notify us 2,5 months before you want to start receiving payouts. This way, we ensure that you will start receiving payouts on the requested date.       


Having kids or going on parental leaver/leave of absence

How do I secure my children financially in the event of my death?

You can secure your children financially be appointing them as beneficiaries to your pension plan. This way, you ensure that your children will receive the money in the event of your death.

It is up to you whether you want your children to get the full payout or whether you prefer that the payout is split among your children and for instance your spouse.

You can complete a beneficiary declaration here

Some pension agreements also let you choose Children's pension.
Children's pension will be paid out monthly from the time of your death and until your children turn 21 or 24.

If you want to learn more about the possibility of including Children's pension, please contact us at (+45) 70 12 50 00. 

Who will receive the money in the event of my death?

If you are married, it will, as a rule, be your spouse, who will receive your life insurance and your savings if you die before retirement. Unless you have appointed another beneficiary.

A beneficiary appointment is an agreement about who we should pay the money to in the event of your death. By completing a beneficiary declaration, you decide who should receive the money or a part of them.

Deciding who should receive these benefits is important because it protects your dependants from severe financial consequences.

Unless otherwise agreed with us, your next of kin will receive the money from your pension plan. Your next of kin may vary depending on whether the policy was established (or the beneficiary appointment was made) before or after 1 January 2008.
Read more about appointing beneficiaries and next of kin   

Is my newborn covered by my Health Insurance?

If your Health Insurance also covers your children, the children will be covered from age 1.

At My PFA, you can see whether your children are covered by your Health Insurance.

If you want to learn more about the possibility of taking out Health Insurance for your children, please contact us at (+45) 70 12 50 00. 

I am taking a leave of absence without pay. what do I need to do?

When you take a leave of absence without pay, you need to consider what should happen to your pension plan.

You can continue your pension plan and insurance cover by making payments yourself during your leave of absence.

If you are unable to continue the payments to your pension plan during your leave of absence, you can choose to put your plan on hold for a period of time. Putting your payments on hold means that you do not make any payments to your plan, but you still keep your insurance cover, and the price of your insurance cover is deducted from your savings.

It is important that you decide what you want to do no later than three months after the payments from your employer have stopped.

If you are unsure about how you want to continue your plan, please contact us at (+45) 70 12 50 00. 

I am going on parental leave - what do I need to do?

When you are going on parental leave, it is important that we are notified as your employer will no longer be making payments to your plan.

We register when your payments will be resumed and put your plan on hold until then so that you will continue to be covered by your insurance plans during your parental leave. 

Technical support

My PFA

My PFA - system requirements

Windows computer:
- Internet Explorer, 9.0, 10.0 and 11.0
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version

iOS computer:
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version

Tablet:
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version

Smartphone:
- Internet Explorer, 9.0, 10.0 and 11.0
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version

App, iPhone/iPad:
- iOS 6.0 or newer

How do I order a password?

Please contact ud at (+45) 70 12 50 00 or write to us using the online contact form at the bottom of this page, then we will order a password for you. You will receive the password by mail within a few days or in your e-Boks.

I have forgotten my password, how do I log on?

If you have forgotten your password, you can log into My PFA using NemID.

If you would like a new password, you simply need to contact us. You can contact us by using the contact form at the bottom of the page or by calling us at (+45) 70 12 50 00. 

My password has been blocked, what should I do?

If your password has been blocked, we can unlock it, and we can also order you a new password if you have forgotten the old one.

Please contact us at (+45) 70 12 50 00.

An error pops up when I log into My PFA. What should I do?

If you cannot log into My PFA or if an error pops up while you are using My PFA, it may be caused by a number of things.

In order for us to solve the problem, we therefor kindly ask that you submit the following information:
- A screenshot of the error message
- Date and time of the occurence of the error
- Which browser you were using (Chrome, Safari, Explorer, etc.)
- Are you trying to log on/have you logged on using NemID or your password?

Once we receive your enquiry, we will look into the case and get back to you as soon as possible.

You can submit the information by using the contact form here

Why is my pension plan not accessible at My PFA?

If one or more of your pension plans are not displayed when you log into My PFA, it may be caused by a number of things.

In order for us to help you, please contact us at (+45) 70 12 50 00. 


e-Boks

How do I register for e-Boks?

You register for e-Boks at e-boks.dk.

Read more

Have I added PFA as a sender to e-Boks?

In order to see whether you have added PFA as sender to e-Boks, you need to log into e-Boks.

If you have not added PFA as a sender, you can do so once you have logged into e-Boks.

Read more

pfa.dk

How do I let PFA know if something isn't working at pfa.dk?

In order for us to solve the problem, we kindly ask that you submit the following information:
- A screenshot of the error message
- Date and time of the occurrence of the error
- Which browser you were using (Chrome, Safari, Explorer, etc.)

Once we receive your enquiry, we will look into the case and get back to you as soon as possible.

You can login to My PFA and submit the information.     

pfa.dk - system requirements

Windows computer:
- Internet Explorer, 9.0, 10.0 and 11.0
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version

iOS computer:
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version

Tablet:
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version

Smartphone:
- Internet Explorer, 9.0, 10.0 and 11.0
- Mozilla Firefox, newest version
- Google Chrome, newest version
- Safari, newest version


PensionsInfo

The payouts displayed at PensionsInfo do not match the payouots displayed at My PFA

We provide information about your pension plan to PensionsInfo, but we do not control how PensionsInfo processes the information they receive from us.

For example, we calculate the forecast af your payouts differently, and therefore these figures do not match. 

Why is my pension plan not accessible at PensionsInfo?

If your pension plans are displayed at My PFA, they should also be displayed at PensionsInfo as the information displayed at PensionsInfo comes from My PFA.

PensionsInfo only allows us approximately 60 seconds to transmit the requested data when you log on.

Sometimes, 60 seconds are not enough and therefore you may find that not all information from PFA is displayed the first time round.

If you log off, wait approximately 30 seconds and then log in again, the information will usually be available.

If this doesn't help, we can look into whether the missing information at PensionsInfo is caused by something else. Please contact us at (+45) 70 12 50 00.