Q&A
Q&A
1. Can I use my usual chiropractor/physiotherapist?
You have the option of selecting the therapist of your choice, but you may also choose to receive treatment at TDC Net's in-house clinics. To book a treatment at TDC Net's in-house clinics, please use this link.
2. If treatment is rejected, can I ask for the rejection in writing?
Yes, you can always request to have the rejection sent to you in writing.
3. Why does physiotherapy only take 20 minutes? With a regular physiotherapist, a treatment generally takes a lot longer.
The first treatment by a physiotherapist takes 40 minutes – subsequent consultations last 20 minutes. This is the standard time for treatment of a simple injury. Furthermore, our offer is a cross-professional concept where physiotherapists and chiropractors work together, making the treatment more effective.
4. Why does chiropractic treatment only take 15 minutes? With a regular chiropractor, a treatment generally takes a lot longer.
The first treatment by a chiropractor takes 30 minutes – subsequent consultations last 10-15 minutes. This is the standard time for treatment of a simple injury. Furthermore, our offer is a cross-professional concept where physiotherapists and chiropractors work together, making the treatment more effective.
5. How do I book physiotherapy or chiropractic treatment?
To book an appointment at TDC Net's in-house clinics: Click here
To book an appointment at other clinics: Please call us at 70 12 50 00
6. Does the insurance cover massage therapy?
No, but an authorised physiotherapist/chiropractor – not massage therapist – can give a massage as part of the physiotherapeutic and/or chiropractic treatment.
7. What are the requirements for a consultation with a dietician?
If your BMI is below 18 or above 30, you can get up to 12 consultations with a dietician. The consultations must be approved by PFA Health Centre, and you need a doctor's referral.
8. When is treatment by an osteopath relevant?
Osteopathy is primarily used to treat pains in muscles, joints, vessels, connective tissue and nerves. The osteopath only uses his/her hands for the examination and treatment, which, for example, consists of a number of stretching techniques as well as techniques for mobilising the body’s joints and muscles. You can receive treatment for as long as there is a medical need for treatment.
9. For how long can I have the expenses for rehabilitation therapy covered?
If you have undergone treatment or surgery through PFA Health Insurance, and you, in that connection, are prescribed rehabilitation therapy, you can have the expenses for rehabilitation therapy covered for up to two years.
10. For how long can I have the expenses for medical aftercare covered?
If you have undergone treatment or surgery through PFA Health Insurance, and you, in that connection, need prescription medicine, you can have the expenses for this medicine covered for up to two years.
11. When do I have the possibility of examination by a new specialist?
You can get a so-called second opinion, which is an examination by a new specialist if you face having to make a decision in connection with the following situations:
• In the event of a life-threatening or particularly serious disease
• If you must decide whether or not to undergo particularly risky treatment
• If the decision has significant implications for your quality of life.
The new specialist examination must be approved by PFA Health Centre.
12. Why do I have to have health insurance?
TDC wishes to offer its employees an employee benefit that ensures that you can get quick treatment in case of an illness or accident.
13. What do I need to do if I leave my position with TDC Net?
PFA will automatically be notified of your resignation, and your cover will stop 3 months after the day your employment ends.
14. Who do I need to contact if I get injured or fall ill?
15. How do I take out health insurance for my spouse/cohabiting partner?
Please download and fill in the registration form for spouse/cohabiting partner, then forward it to PFA Pension. For the first six months of the insurance period, the insurance plan does not cover expenses for treatment of any disorders that are directly or indirectly related to a preceding illness.
16. How do I cancel health insurance for my spouse/cohabiting partner?
17. How do I cancel the children’s cover?
You can cancel the children's cover by completing a deregistration form and forward it to TDC Net Payroll.
18. What should I do if I have cancelled the children's cover but now wish to have the cover?
If you want to register your child for the insurance plan, please complete the registration form and forward it to TDC Net Payroll.
19. What should I do when my child turns 24 and the children's cover lapses?
YYou have the option of taking out PFA Health Insurance at a favourable price for your children between the age of 24 and 28. Health insurance for your children between the age of 24 and 28 is payable annually through Betalingsservice. Please call PFA at (+45) 70 12 50 00 to register your children.
If you do not want to take out Health Insurance for your child, you cancel the plan using a deregistration form and forwarding it to TDC NET A/S.
20. What do I need to do if I already have health insurance?
The coverage of health insurance plans differs from insurance company to insurance company. Please contact PFA at (+45) 70 12 50 00 or sundhedscenter@pfa.dk if you need more information.
21. Where to should I forward the forms?
The registration form for your spouse/domestic partner must be forwarded directly to PFA Pension. The form for deregistration of children’s cover must be forwarded to TDC Net Payroll.
22. What should I do if my address is protected from disclosure?
If your address is protected from disclosure, PFA cannot send you a policy by ordinary post as they will not have information about your address. Therefore, we recommend that you register PFA Pension for your e-Boks to ensure that you receive information from PFA. You can also contact PFA at (+45) 70 12 50 00 to have your pension summary sent to you. You can also inform PFA through My PFA (mitpfa.dk).
23. What rules apply to reflexology?
Unlike other treatments covered by PFA Health Insurance, reflexology does not require a doctor’s referral or recommendation. This does not mean that reflexology is freely available. You still need to suffer from a condition that implies a well-founded need for treatment by a reflexologist. PFA will make this assessment.
You can select a reflexologist of your own choice. The reflexologist must be registered as an alternative therapist (RAB registered therapist), and we will refund up to DKK 500 per treatment