Psychological counselling
- also emergencies: call (+45) 70 12 50 00

Your health insurance offers coverage if you need psychological counselling.

Workplace misery (threat of violence, bullying, stress etc.)

Psychological counselling in connection with workplace misery can be initiated without a doctor’s referral or recommendation. You simply contact PFA, and then they will guide you through the next steps. You can contact PFA without involving your manager or TDC Net. If you need more than 5 hours of psychological counselling, you need to get a doctor’s referral.

Quick help if you experience stress symptoms

You have access to quick help if you experience stress symptoms. The faster you get treatment, the greater the possibility of limiting the consequences. Therefore, you do not need a doctor's referral. You simply contact PFA, and then we will refer you to a business psychologist specialised in stress. You can receive psychological counselling for as long as there is a medical need for treatment.

Emergency counselling (violent attacks, homicide, work-related accidents etc.)

Emergency counselling can be initiated without a doctor’s referral or recommendation. You simply contact PFA, and then they will guide you through the next steps. You can contact PFA without involving your manager or TDC Net. If you need more than 5 hours of psychological counselling, you need to get a doctor’s referral. PFA assesses whether the situation can be classified as an emergency. Simultaneously with emergency counselling, the insured will, if relevant, be referred to his or her doctor.

Private incidents (death, difficult divorce, a close relative is diagnosed with a critical illness etc.)

A doctor’s referral or recommendation is required. This means that your doctor has assessed that you have a treatment need for psychological counselling. PFA must approve psychological counselling.

Is it possible for my manager or HR to call on my behalf?

You must call yourself to initiate a course of treatment. PFA is bound by professional secrecy – also towards TDC Net.

In exceptional cases, your manager or HR can call on your behalf. Typically, you will be sitting close by, and the phone will be passed on to you for further dialogue. For example, if you are unable to make the call yourself due to shock or similar.

How many treatments can you get?

You can receive psychological counselling for as long as there is a medical need for treatment.

How soon can you see a psychologist?

Workplace misery

You will be contacted by a psychologist within 12 hours and offered counselling within 24 hours hereafter.

Emergency counselling

The psychologist can arrive at the given location within 4 hours. The emergency therapist on duty can arrive at the location within 2 hours.

Private incidents

The psychologist will call you within 12 hours, and you will be offered counselling within 24 hours hereafter on weekdays or the following weekday.