Get access to preventive care and treatment

Your pension plan includes a number of insurance plans that provide cover if you fall ill or get injured.

Do you need advice on lifestyle changes, a personal crisis or similar?

If you feel physically or mentally unfit, PFA Healthcare Hotline can help you recover. PFA Healthcare Hotline is a health insurance feature which offers you advice, guidance and support over the phone regarding questions related to your everyday life. The advisers are ready to provide assistance regarding issues that relate to your working life as well as your private life, such as sleep, well-being, exercise, weight loss, smoking cessation, stress, personal crises, lifestyle changes, serious illness, death or substance abuse. The advisers all have a professional social care background, and they can help you with physical, mental and social problems – whether they are large or small. The consultation may be a single conversation or a programme with up to four conversations.

You can call the Healthcare Hotline at (+45) 70 12 50 00 all weekdays from 8:15 to 16:15.

Do you need an examination, treatment or surgery?

If you are covered by PFA Health Insurance, you have access to quick help if you fall ill, are experiencing pain or get injured. The insurance plan offers you the possibility of receiving treatment by a physiotherapist, chiropractor, reflexologist, acupuncturist, osteopath, etc. For instance, you may also get quick help from a psychologist specialised in stress if you experience stress symptoms.

In both cases, treatment must be approved by PFA Health Centre, however, a doctor’s referral is not required. If you need any other types of treatment, examination or surgery, you, first of all, need to contact your own doctor, who can assess your need for treatment.

Please contact PFA Health Centre at (+45) 70 12 50 00, where examination and treatment will often be approved immediately over the phone.

PFA EarlyCare

If you have a PFA Occupational Capacity insurance plan with PFA, you can get help by calling PFA EarlyCare at (+45) 70 12 50 00 if you become full-time or part-time absent on sick leave.

With PFA EarlyCare, you have access to help and guidance from PFA’s social and healthcare specialists on, for example, stress or other health issues. PFA will help you clarify your state of health and assess whether early intervention will help you return to work sooner. 

Learn more about PFA EarlyCare

Has your occupational capacity been reduced?

If you fall ill or are involved in an accident and become unable to work, you may qualify for a payout from PFA Occupational Capacity. You will be eligible for payouts if both your occupational and earnings capacity have been reduced to a degree qualifying for cover for a minimum of three months.

If you need advice and guidance about your options in the event that your occupational capacity is reduced, please contact PFA Health Centre at (+45) 70 12 50 00.

Have you been diagnosed with a critical illness?

If you are diagnosed with a critical illness, you may qualify for a tax-free lump sum from PFA Critical Illness. This can give you some financial breathing space during a difficult period. If you need advice and guidance or if you want to file your claim, please contact PFA Claims Centre at (+45) 70 12 50 00.

Report your claim at My PFA

You can easily report any claims online at My PFA ( This applies if you need your health insurance, your reduced occupational capacity insurance or your critical illness insurance.