PFA Healthcare Hotline

PFA Healthcare Hotline is a health insurance feature which offers you advice and guidance over the phone regarding questions related to your everyday life. The advisers will be ready to provide assistance regarding issues that relate to your working life as well as your private life, such as well-being, stress, personal crises, lifestyle changes, serious illness, death or substance abuse. The advisers at the Healthcare Hotline all have a professional social care background, and they can help you with physical, mental and social problems – whether they are large or small.

You can call the Healthcare Hotline at (+45) 70 12 50 00 on Monday to Thursday from 8:30 to 16:00 and on Fridays from 9:00 to 16:00.

Read more about PFA Healthcare Hotline

PFA EarlyCare

If you have a PFA Occupational Capacity insurance plan with PFA, you can get help and guidance from PFA EarlyCare if, for instance, you experience symptoms of stress, are at risk of facing sickness absence for other reasons or are already on sick leave. PFA will help you clarify your state of health and assess whether early intervention will help you return to work sooner. 

If you are unsure whether you are covered by PFA EarlyCare, you can check your plan at My PFA.

PFA Health Insurance

PFA Health Insurance gives you access to quick treatment, surgery and rehabilitation if you fall ill or get injured. Your and your cohabiting partner’s children under the age of 24 are automatically covered by your Health Insurance and are therefore ensured the same access to quick treatment.

Read more about PFA Health Insurance

Take out PFA Health Insurance for your partner

You can also take out Health Insurance for your spouse or cohabiting partner. Please call PFA’s Advisory Services Centre at (+45) 70 80 82 42 if you want to take out Health Insurance for your partner.

Online Doctor

As part of PFA Health Insurance, you can now get medical advice from a general practitioner via video, phone or email all weekdays from 8:00 - 22:00 and during weekends/holidays from 8:00 - 18:00. The medical advice is provided by Hejdoktor and any spouse/domestic partner as well as children under the age of 24 will also have access.

Read more about Online Doctor

PFA Critical Illness

With PFA Critical Illness, you qualify for a tax-free payout if you are diagnosed with a critical illness covered by the Insurance.

Diagnoses that are covered by PFA Critical Illness

As a starting point, your critical illness cover amounts to DKK 167,628 (2024). You can increase your cover to a maximum of DKK 750,000. How you spend the money is up to you – for instance, you can spend it on extra personal care, extra treatment, a convalescence stay or alterations to your home.

View your critical illness cover at My PFA

Add children’s cover as part of your insurance plan

You can choose to extend your critical illness cover with children’s cover, which entails that you will receive a tax-free lump sum if your children below the age of 24 are diagnosed with an illness covered by the insurance.

PFA Occupational Capacity

If you fall ill and become unable to work, you have the opportunity to get paid up to the previous salary, however, the maximum amount of coverage. Your overall occupational capacity must be reduced to half or less, before you qualify for regular payouts from PFA Occupational Capacity. The insurance cover will be paid out until your occupational capacity is improved, however, no longer than until you reach the agreed retirement age. You can choose to increase your coverage to 80 per cent of your salary provided that you can submit satisfactory health information. Furthermore, you will get the possibility of receiving an extra annual payout of up to DKK 196,584 (2024) if you are eligible for public job rehabilitation benefit.

If you are employed in a flex job, you will receive regular payouts that, as a rule, let you keep your previous salary level. The payout is conditional upon you complying with the described conditions of payout, and the payout cannot exceed the size of cover included in your insurance plan.

Log on to My PFA and get a recommendation to the size of your occupational capacity insurance cover

Payment protection cover offers extra security

Your occupational capacity insurance also includes payment protection cover which ensures that your pension plan will continue while you receive payouts from PFA Occupational Capacity. This means that PFA Occupational Capacity, PFA Critical Illness and PFA Life will continue, and, in addition, PFA will make the payments to your savings plan. This way, you keep your insurance cover and can continue saving for retirement.

Add a lump sum as part of your insurance plan

If you are covered by the Collective Agreement for Salaried Employees in Industry, you have occupational capacity insurance, which ensures that you receive a lump sum of DKK 100,000 if your occupational capacity is permanently reduced by 2/3 or more for 12 months. You can increase your insurance cover to a maximum of DKK 500,000.

If you are not covered by the Collective Agreement for Salaried Employees in Industry, you can take out occupational capacity insurance, which ensures that you receive a lump sum if your occupational capacity is permanently reduced by 2/3 or more.


PFA Life

PFA Life is a life insurance plan that secures your dependants financially if you pass away before retirement. As a starting point, PFA Life will be paid out to your ‘next of kin’.

As a starting point, the payout is a tax-free lump sum, of 100 per cent of your annual salary, minimum DKK 558,579 (2024), but you can choose to increase your coverage to 800 per cent of your salary. Generally, PFA recommends that you select a level of insurance cover that allows your family to maintain its standard of living for up to four years.

Log into My PFA and see the size of coverage we recommend for you

Children’s pension – extra security for your children

Your life insurance can also include children’s pension, which ensures your children below the age of 24 an annual payout if you pass away before retirement. The payouts will be considered personal income for the children.

You can increase the cover to a maximum of 25 per cent of your salary. PFA recommends that you choose a level of insurance cover that falls with the limit of your children’s tax exemption cards so they will not have to pay tax on the payouts.