Insurance cover

PFA Healthcare Hotline

PFA Healthcare Hotline is a health insurance feature which offers you advice and guidance over the phone regarding questions related to your everyday life. The advisers will be ready to provide assistance regarding issues that relate to your working life as well as your private life, such as well-being, stress, personal crises, lifestyle changes, serious illness, death or substance abuse. The advisers at the Healthcare Hotline all have a professional social care background, and they can help you with physical, mental and social problems – whether they are large or small. 

You can call the Healthcare Hotline at (+45) 70 12 50 00 on Monday to Thursday from 8:30 to 16:00 and on Fridays from 9:00 to 16:00.

PFA EarlyCare 

If you have a PFA Occupational Capacity insurance plan with PFA, you can get help and guidance from PFA EarlyCare if, for instance, you experience symptoms of stress, are at risk of facing sickness absence for other reasons or are already on sick leave. PFA will help you clarify your state of health and assess whether early intervention will help you return to work sooner.

PFA Health Insurance

PFA Health Insurance gives you access to quick treatment, surgery and rehabilitation if you fall ill or get injured. Your and your cohabiting partner’s children under the age of 24 are automatically covered by your Health Insurance and are therefore ensured the same access to quick treatment.

Read more about PFA Health Insurance

PFA Health Insurance for children above age 24

You have the option of taking out PFA Health Insurance for your children between the age of 24 and 28. The annual price is DKK 2,610 (2024-2026) and payment must be made through Betalingsservice. If the insurance plan is taken out not later than 3 months after your child has attained 24 years of age, any pre-existing illnesses and illnesses that have arisen as a consequence thereof will be covered by the insurance. If the insurance is taken out later, the said illnesses will not be covered for the first 6 months. 

You can download the registration form through the below link or have it forwarded by contacting PFA’s Advisory Services Centre at (+45) 70 80 80 18.

 

PFA Health Insurance for your partner

Your spouse or cohabiting partner can also take out PFA Health Insurance at an advantageous cost. Your partner’s Health Insurance must be paid annually through Betalingsservice. The price per year is DKK 2,546 (2024-2026). Please note that any pre-existing illnesses and illnesses which have occurred as a consequence of a pre-existing illness cannot be covered until 6 months after the establishment of your partner’s Health Insurance.

Take out Health Insurance for your spouse or cohabiting partner here (PDF)

Online Doctor

As part of PFA Health Insurance, you can now get medical advice from by a general practitioner specialising in general medicine via video, phone or email all weekdays from 8:00 - 22:00 and during weekends/holidays from 8:00 - 18:00.

The medical advice is provided by Hejdoktor and any spouse/domestic partner as well as children under the age of 24 will also have access.

For example, Online Doctor can:

  • Provide you with professional medical advice and treatment by phone or video
  • Answer questions via email within one hour during opening hours
  • Issue and renew prescriptions for you.
How to contact an Online Doctor
  1. Log on to My PFA (mitpfa.dk)
  2. Select Online Doctor under Your insurance cover
  3. Choose if you want a consultation by phone, video or email
  4. If you choose a consultation by phone or video, you can decide if you want to make an appointment for later or wait in the queue and get an appointment within 15 minutes or sooner
  5. The doctor will then call you
  6. The doctor will send any required prescriptions, etc.

Generally, you can get the same advice and treatment at the Online Doctor as at your own doctor to the extent physical examinations or laboratory tests, etc. are not required. In addition, Online Doctor cannot issue prescriptions for addictive drugs etc.

Read more about Online Doctor in the FAQ (pdf)

PFA Critical Illness 

With PFA Critical Illness, you are entitled to a tax-free payout if you are diagnosed with a critical illness covered by the insurance.

Diagnoses that are covered by PFA Critical Illness

As a starting point, your critical illness cover amounts to DKK 148,656 (2024). You can increase your cover to a maximum of DKK 750,000. How you spend the money is up to you – for instance, you can spend it on extra personal care, extra treatment, a convalescence stay or alterations to your home.

View your critical illness cover at My PFA

Terminal illness cover provides extra security if you are diagnosed with an incurable illness

Your critical illness cover has been extended with a terminal illness cover. This means that you will also receive a payout in case of an incurable critical progressing illness where life expectancy is less than a year. This means that the payout is not conditional upon a diagnosis that is covered by the insurance.

Add children’s cover as part of your insurance plan

You can choose to extend your critical illness cover with children’s cover, which entails that you will receive a tax-free lump sum if your children below the age of 24 are diagnosed with an illness covered by the insurance.

Diagnoses that are covered by PFA Critical Illness-children

 

PFA Occupational Capacity

If you fall ill and become unable to work, you can get regular payouts until you reach retirement or your occupational capacity improves.  

If you have an ordinary deductible pension plan

If you, like most employees with Novo Nordisk, have a pension plan with tax deductible pension payments, you will get a new and more simple occupational capacity insurance, PFA Occupational Capacity with income protection. Your new insurance plan will provide you with a total income of 80 per cent of your previous salary if your occupational capacity is reduced by minimum 50 per cent for more than 6 months and your salary falls below your insurance cover.

The insurance tops up your income, so that your total income amounts to 80 per cent of your previous salary regardless of whether you are receiving sickness benefits, public early retirement pension, job rehabilitation benefits or similar. The objective of this insurance plan is to ensure you a financial safety net if your occupational capacity becomes reduced, and, therefore, you cannot reduce your coverage below 80 per cent of your previous salary. Your previous salary refers to your salary at the time when you become entitled to insurance payouts.

If you have a pension plan without Danish tax deduction

If you have a pension plan without Danish tax deduction, you will get occupational capacity insurance. With the new insurance plan, PFA Occupational Capacity with fixed payouts, you will receive a fixed amount if your occupational capacity becomes reduced by minimum 50 per cent for more than 6 months. Your current coverage will be converted to an amount in DKK. The payouts are tax-free and can, as a maximum, amount to 60 per cent of your previous salary. Your previous salary refers to your salary at the time when you become entitled to insurance payouts.

If you are employed in a flex job

If you are employed in a flex job, you will keep the coverage and type of PFA Occupational Capacity you had when you became entitled to payouts.

If you are a temp, graduate or student assistant

If you are a temp, graduate or student assistant, you will get a fixed regular payout if your occupational capacity becomes reduced by minimum 50 per cent for more than 6 months. The payouts can, as a maximum, amount to 60 per cent of your previous salary. Your previous salary refers to your salary at the time when you become entitled to insurance payouts.

Payment protection cover offers extra security

Your occupational capacity insurance also includes payment protection cover, which ensures that your pension plan will continue while you receive payouts from PFA Occupational Capacity. This means that PFA Occupational Capacity, PFA Critical Illness and PFA Life will continue, and, in addition, PFA will take on the compulsory payments to your savings plan. This way, you keep your insurance cover and can continue saving for retirement.

Help if you fall ill or get injured

If you occupational capacity is reduced due to an illness or an accident, you can get advice and guidance on your options by contacting:

Add a lump sum as part of your insurance plan

You can choose to take out extra insurance cover that gives you a lump sum if your occupational capacity is permanently reduced by 2/3 or more. You will receive the payout when your occupational capacity has been reduced for 12 months. The cover can amount to maximum DKK 500,000.

 

PFA Life 

PFA Life is a life insurance that secures your dependants financially if you pass away before retirement. As a rule, PFA Life will be paid out to your next of kin.

Read more about next of kin 

As a starting point, the payout is a tax-free lump sum of DKK 1,100,000 (2024), but you can choose to increase your coverage to 500 per cent of your salary. Plus the basic cover of DKK 1,100,000. As a rule, PFA recommends that you choose a level of insurance cover that allows your family to maintain its standard of living for up to four years.

Log into My PFA and see the size of coverage we recommend for you

Children’s pension – extra security for your children

PFA Life also includes children’s pension, which ensures your children below the age of 24 an annual payout of DKK 34,191 (2024) if you pass away before retirement. The payouts will be considered personal income for the children.

You can increase the cover to a maximum of 25 per cent of your salary. We recommend that you choose a level of insurance cover that falls with the limit of your children’s tax exemption cards so they will not have to pay tax on the payouts.

PFA Life for your partner

Your spouse or domestic partner can also take out life insurance, PFA Life. The insurance is payout as a tax-free lump sum of DKK 1,100,000 (2024). The price per year is DKK 1,197.95 (2024-2026) and must be paid through Betalingsservice.

If you want more information or want to establish PFA Life insurance, please contact PFA’s Advisory Services Centre at (+45) 70 80 80 18 or fill out the form below: