Your customer experience with PFA

When you give us feedback, you help PFA to improve and this is one of the reasons why we always appreciate hearing from you.

However, there are different ways to contact us, depending on whether you wish to share positive or negative experiences with us or to complain about case processing.

Find out how to contact us.

  

Mail ros 

Feedback and comments

Write here if you:

  • would like to submit feedback or comments
  • experience functions that do not work
  • have technical problems
Arv og testamente 

Submit a complaint

Write here if you:

  • disagree with the outcome of a decision
  • are dissatisfied with how PFA handles your case, e.g., case processing time or advisory services
  • are generally dissatisfied with one of PFA’s products or services

Feedback and comments to PFA

We are always happy to receive a compliment, but we would also like to have your feedback about any bad experiences you may have had, so that we can do things better the next time. Here you can write to us about:

  • Good and bad experiences with PFA
  • Let us know if there are problems with our website
  • You discover functions on our website that do not work as they should.
Submit feedback or comments
 
 

Use the link above to log in to My PFA, choose 'New message' then 'My customer experience' - now you can choose the category 'Feedback'.

If you have questions about your pension, such as insurance cover or investment profile, please log on to My PFA  (mitpfa.dk) and write to us via “Messages” or call our Advisory Services Centre at
(+45) 70 12 50 00.
  

Would you like to complain about PFA?

If you disagree with how we process your case or the decision we make, e.g. in a claims process, then you have the opportunity to submit a complaint. The Complaints Department has a broad range of employees from our legal department who have both legal and technical backgrounds, so we are able to process your complaint in the most professional manner possible.

A complaint will often be relevant after a longer process involving disagreements and potentially following a dialogue with our Customer Representative.

Here you can write to us if you, e.g.:

  • disagree with the outcome of a decision
  • are dissatisfied with how PFA handles your case, e.g., case processing time or advisory services
  • are generally dissatisfied with one of PFA’s products or services
Submit complaint to PFA
 
 
It is not possible to submit your complaint using the Internet Explorer browser. Therefore, you should change browser to send your complaint.

 

If you have questions about your pension, such as insurance cover or investment profile, please log on to My PFA  (mitpfa.dk) instead and write to us via “Messages” or call our Advisory Services Centre at
(+45) 70 12 50 00.
  
Other ways to complain