How will I benefit from PFA Customer Programme?
We want to make sure that you get maximum value from your PFA pension plan, and, by e-mailing you, we can quickly notify you of any relevant information. For instance, this could be about tax statements or if you can get more out of your pension by taking immediate action. In addition, you will receive information on a regular basis about the developments in your savings and your Pension Estimate.
What can PFA use my permission for?
You allow PFA to contact you with relevant recommendations by phone, e-mail, app and text messages. This makes it easier for both you and us, and, in most cases, the information will replace an ordinary letter.
What is “relevant” information?
We want you to make the most of your pension plan, and we would like to advice you based on your specific situation and needs. Therefore, we look at the composition of your pension plan in order to tailor the information that is relevant to you. In addition, you will receive information on a regular basis about the developments in your savings and your Pension Estimate.
Exchange of customer data as well as information from the PFA Group
The PFA Group consists of several companies, each providing solutions for pension savings, insurance cover, health plans, investment, personal finances and related seminars. In order to give you the best advice on all of our solutions, we need your consent to exchange information about you internally within the PFA Group and to contact you. With your acceptance, you confirm that the PFA Group may exchange information about you and contact you with information and promotional material about the products offered by the PFA Group. This applies to the companies PFA Pension forsikringsaktieselskab, PFA Bank A/S and PFA Asset Management A/S.
The companies may exchange information about you
You agree to the companies exchanging the following information:
- you as a person - for instance occupation, name, address and civil reg. No.
- your income and your financial circumstances
- the products you have through the PFA Group and related information - such as engagement, agreements, employment and union matters, account and policy numbers, savings in deposit accounts, information about previous, present and future payments and payouts, information about investments, investment risk, risk appetite, insurance cover, insurance benefits, debts, interest and arrears.
The consent does not entitle the companies to exchange information about health and social matters which you have disclosed to PFA Pension forsikringsaktieselskab on establishment of a pension plan, an insurance plan or in connection with payouts.
The Group companies may contact you
You agree to the companies using your contact information for informational and promotional purposes concerning the products offered by the PFA Group and to being contacted by phone, text message, app notifications and e-mail. The PFA Group’s products include pension and savings, life and non-life insurance including health plans, investment and advisory services, deposits and loans, credit cards and other financial services as well as related seminars, competitions and events concerning the above products.
The purpose of obtaining information
The companies/company in the PFA Group of which you are a customer obtain(s) information. The information is obtained and processed for the purpose of sales and administration of pension plans, insurance cover, investment solutions and other financial products and services, and the subsequent advisory services, customer care, administration, statutory reporting, statistics and marketing.
Type of information
On establishment of a pension or insurance plan, we request the information necessary to administer your plan. Often, we receive this information automatically from your employer and SKAT (the Danish tax authorities), but the information may also be provided by you and/or a representative of your insurance group. If your pension or insurance plan has been transferred from another insurance company/pension fund, we will generally also receive information from the company in question. When you make changes to your pension or insurance plan or if you want to make use of financial products or services provided by the PFA Group, we may require that you submit additional information. When you request payouts, we are entitled to require that you document the payout claim specifically. This may concern, for example, information about health or financial circumstances. As far as health information and information about social conditions are concerned, we only obtain and process this information if you have given your consent. We receive the information directly from you, the public authorities, authorised healthcare professionals, the Danish Centre of Health and Insurance or other insurance companies/pension funds.
Recipients of disclosed information
PFA’s employees are all under the duty of confidentiality regarding your and other customers’ personal data and are not entitled, unless so authorised, to disclose or pass on any information that may come to their knowledge in connection with their daily work. Disclosure of customer data between the companies within the PFA Group can only take place to a limited extent as all companies are subject to statutory confidentiality. For this reason, disclosure of information between these companies will normally require your consent. We only disclose information to the extent we are entitled or required to under Danish legislation, or if we obtain your consent to do so. Recipients of such information may be your employer, insurance broker, external specialists, insurance companies/pension funds or public authorities. We will disclose your civil registration number to the Danish Health and Medicines Authority if you have a Critical Illness insurance. This ensures that the Danish Health and Medicines Authority will be able to inform you about your insurance if you should fall seriously ill.
According to the rules in force, you may gain insight into what information a company of which you are a customer has registered about you by making an inquiry to the company in question. You may have to pay a fee to get the information in writing. You can also get information about what information that may be disclosed with and without your consent, for what purposes the information can be disclosed and who may receive the information. If there is an error in the processed information, the information will be corrected upon your request.
How to contact us
You can revoke your consent at any time and approach us with other matters. You can contact the PFA Group using the contact form available at pfa.dk, at (+45) 70 12 50 00 or by letter to
2100 København Ø