Quick examination and treatment

PFA Health Insurance gives you access to quick examination and treatment at hospitals, Clinics and by specialists. Normally, examination and treatment are initiated within 2 - 10 weekdays.

How to use PFA Health Insurance

1. Contact your doctor
  

You always need to start by contacting your own doctor, to have your need for treatment assessed and to get a referral or recommendation. This ensures that you will get the correct pre-examination and/or receive the correct treatment. A doctor’s referral is not required if you need treatment by a chiropractor, reflexologist, acupuncturist or psychologist in connection with stress symptoms. 

2. Call Orsted's hotline in PFA's Health Centre at (+45) 70 80 82 42

Usually, you will receive immediate approval. Examination and treatment must be approved by PFA before it is initiated. Additionally, you will receive a letter with the approval either by post or in your e-Boks. However, this does not apply if you need to see a psychologist. In that case, the psychologist will contact you to set a time for the consultation.

3. Get started with examination and treatment

We will usually direct you to a treatment facility within PFA’s quality-assured network. In connection with treatment by a physiotherapist, chiropractor, acupuncturist, reflexologist, dietician and psychologist, you can select a practitioner or therapist of your own choice. Normally, PFA will settle the payment directly with the treatment facility so that you do not need to pay upfront and claim the payment back later.

PFA Health Insurance - What is covered?

What is covered?

PFA Health Insurance covers the following:
• Treatment, surgery, pre-examinations and re-examinations at hospitals, clinics or by specialists
• Physiotherapy and chiropractic
• Acupuncture and reflexology
• Osteopathy
• Psychologist and psychiatrist
• Quick stress treatment by a psychologist without a doctor's referral
• Emergency counselling (open 24/7)
• Insomnia treatment
• Dietician in case of a BMI below 18 or above 30, which can be supplemented with psychological counselling
• Treatment for compulsive gambling as well as abuse of alcohol, medicine and other intoxicants
• Medical aftercare
• Rehabilitation therapy
• Recuperation
• Temporary home care services
• Transportation of patients in Denmark
• Second opinion by another specialist of both physical and mental disorders.

You can use the examination and treatment options, etc. right from the day when you become covered by the health insurance plan; however, the need for treatment must have occurred during the insurance period.

PFA Health Insurance does not cover (not exhaustive):
• Cosmetic surgeries
• Glasses, contact lenses, hearing aids or dental treatment 
• Treatment against childlessness
• Emergency treatment (for instance in relation to situations that require doctors from the emergency service and casualty ward)
• A need for treatment which arose before you were covered by PFA Health Insurance.


Log on to My PFA and see which terms apply to you

Quick help in connection with stress symptoms

You have access to quick help if you experience any stress symptoms. The faster you get treatment, the greater the possibility of limiting their consequences. Therefore, you do not need a doctor's referral. You simply contact PFA and then we will refer you to a business psychologist specialised in stress.

You can also call a psychological hotline from which you can get advice about stress from 8:00 to 20:00. The hotline can help you move on with good advice and clarify whether a course of treatment is needed. A conversation typically lasts 15-30 minutes. Please call Ørsted’s stress hotline at (+45) 70 80 82 42 if you have any stress symptoms and you need help and guidance.

Your children have the same cover as you do
Your children between the age of 0 and 24 are automatically covered by your health insurance. They have the same advantages of examinations and treatment that you have.
PFA Health Insurance for your partner

Your spouse or cohabiting partner can also take out PFA Health Insurance at an advantageous cost. Your partner’s Health Insurance must be paid annually through Betalingsservice.

You can download the registration form at the link below or have it forwarded by contacting PFA at (+45) 70 80 82 42.

Please note that any pre-existing illnesses and illnesses which have occurred as a consequence of a pre-existing illness cannot be covered until 6 months after the establishment of your partner’s Health Insurance.

Tax-split Health Insurance

PFA Health Insurance is split into two insurance plans:

  • PFA Health Insurance, work, which covers treatment etc. if a work-related need for treatment of an illness arises
  • PFA Health Insurance, non-work, which covers treatment etc. if a non-work-related need for treatment of an illness arises.

Online Doctor

As part of PFA Health Insurance, you can now get medical advice from a general practitioner via video, phone or email all weekdays from 8:00 - 22:00 and during weekends/holidays from 8:00 - 18:00.

The medical advice is provided by Hejdoktor and any spouse/domestic partner as well as children under the age of 24 will also have access. 

For example, Online Doctor can:

  • Provide you with professional medical advice and treatment by phone or video
  • Answer questions via email within one hour during opening hours 
  • Issue and renew prescriptions for you.

How to contact an Online Doctor:

  1. Log on to My PFA (mitpfa.dk)
  2. Select Online Doctor under Your insurance cover
  3. Choose if you want a consultation by phone, video or email
  4. If you choose a consultation by phone or video, you can decide if you want to make an appointment for later or wait in the queue and get an appointment within 15 minutes or sooner
  5. The doctor will then call you
  6. The doctor will send any required prescriptions, etc.
Generally, you can get the same advice and treatment at the Online Doctor as at your own doctor to the extent physical examinations or laboratory tests, etc. are not required. In addition, Online Doctor cannot issue prescriptions for addictive drugs etc.